Customer Service Insurance

Sandra Perez-Hernandez

**** ***** ******

North Hollywood, CA. 91606

Telephone: 818-***-****

Email: ablwif@r.postjobfree.com

QUALIFICATIONS:

• Work well without supervision

• Bilingual English/Spanish with the ability to translate

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

• Over 20 years Customer service experience all within a call center environment

EXPERIENCE:

06/2010-8/2010 BANK OF AMERICA SIMI

VALLEY CA.

Insurance & Guarantee Post Closer (Temporary Assignment)

• Audited FHA files to be insured, reviewed all mortgage documents (application, TIL, hud 1 appraisals) for

purchases, refinancing, new construction and manufactured homes.

• Reviewed such documents assuring they were complete signed & legible

• Audited while a new implementation of paperless system

Once paperless file was complete, through the FHA system we would complete application process to have

loan insured through the US government.

10/2002-1/2010 JP MORGAN CHASE CHATSWORTH CA.

Loan Servicing Customer Service Representative

•Through avaya telephone system (a automatic dialer ) we assisted homeowners with all concerns regarding

their home mortgage loans.

•Processed payments, reviewed fha and conventional loan documents, processed insurance and tax

information, verified rates and terms of exsisting loans.

•Averaged 80 to 120 calls per day

•While at Chase I was able to apply my knowledge and skills in Collections, Bankruptcy foreclosure and loan

modification departments to assist our customers.

11/1999-3/2002 NATIONAL AUTOMOBILE & CASUALTY INSURANCE PASADENA CA.

Insurance Specialist /Clerical Assistant

•Managed office documentation

•Assisted customers with their automobile and homeowners insurance needs.

•Reviewed and explained their coverage, processed payments, ran driving records through DMV.

•Made endorsements on their policies.

•Performed faxing, photocopying and filing duties

•Trained new hires

•Assisted supervisor with special projects

8/1996-8/1999 BW PROVISIONS VERNON, CA.

Data Entry / Sales Support

•BW was a wholesale distributor of foods

•Answered incoming calls for orders from wholesalers and restaurants

•Assisted sales and management staff with administrative support

•Sorted mail, faxed, and photocopied documents for service coordinators

•Maintained detailed inventory on foods in stock for shipment and to expedite orders placed

•Distributed incoming mail and processed outgoing mail

6/1992-3/1996 21 CENTURY INSURANCE WOODLAND HILLS, CA.

Customer Service /Underwriter

• Evaluated applications for automobile policies.

• Assisted in completing information needed to generate a insurance quote

• Ran driving records through DMV

• Updated status to our customers on current and pending application policies.

EDUCATION:

1974-June 1977 OXNARD HIGH SCHOOL OXNARD, CA.

• Obtained my High School Diploma

REFERENCES UPON REQUEST

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