Technician Help Desk
Resume:
James H. Johnson
Knightdale, NC *7545
ablwhz@r.postjobfree.com
Education Northwest High School Graduate, Littleton, NC, 1969 - 1973
Some Technical Courses, Current Law Enforcement Certification
Work Experience Bailiff, November 2003 - Present
Wake County Sheriff Office, Raleigh NC
Provide for safety and security of judges, court staff,
jurors, and those who have business before the courts or who
are merely present as spectators of the judicial process.
School Bus Driver, August 2003 - December 2003
Wake County Public Schools, Raleigh NC
Transported elementary, middle and high schools students
to and from school
Network Control Technician II, October 2000 - Retirement
Information Technology Division, Help Desk Section
NC Department of Justice, Raleigh, NC
Supervised Help Desk Call Center staff of four
Managed day-to-day activities and the Help Desk application
Documented procedures for Help Desk support staff
Assisted DOJ Legal Services, SBI and Law Enforcement users with
Windows, Network, WAN/LAN and various applications
Logged all calls for support in call tracking system (Remedy/Track-It)
for reporting, history and management purposes
Network Control Technician II, September 1991 - October 2000
Information Technology Division, Telecommunication Section
NC Department of Justice, Raleigh, NC
Setup 3Com central site and remote office routers within a private Law
Enforcement network
Ordered NMLI, T1 and 56k Data circuits via ITS from local phone
companies within North Carolina
Responded to trouble reports from Law Enforcement agencies resolving a
variety issues within LAN and WAN environments.
Familiar with TCP/IP networking technology
Setup user workstations, provided hands-on and telephone support of
user applications
Provided technical support of the States Automated Fingerprint System
and Mobile Data Network
Liaison Coordinator, October 1985 - September 1991
SBI Division of Criminal Information, Computer Operations
NC Dept of Justice, Raleigh NC
Provided documented procedures to assist shift Computer Operators in
responding to request for SBI Technical and Law Enforcement assistance
received by phone, State and National Law enforcement network
Assisted in providing Operating procedures for Batch Runs, etc. for
Computer Operators on a Unisys Mainframe
Liaison Technician II, November 1976 - October 1985
State Bureau of Investigation, SBI Identification Section
NC Dept of Justice, Raleigh NC
Complied and disseminated criminal history information
Provided emergency Identification services for the Law Enforcement
community in a 24 hour environment
Assisted SBI Agents and local Law Enforcement in compiling and
resolving cases
Entered wanted person, vehicles, articles, unidentified dead, etc. in
State and National files
Fingerprint Technician, March 1976 - November 1976
State Bureau of Investigation, SBI Identification Section
NC Dept of Justice, Raleigh NC
Positively identified arrested individuals using the Henry Classification
system
Fingerprint Technician, June 1973 - February 1976
Federal Bureau of Investigation, FBI Identification Section
Washington, D.C.
Positively identified arrested individuals using the Henry Classification
system
Skills MS Word, Corel WordPerfect, MS Excel, Windows 98,
2000, NT, XP, Computer Networking TCP/IP, Frame Relay, GroupWise and
Outlook E-mail
References Available Upon Request
Contact this candidate