Customer Service Training
Resume:
Erica M. Hill
Selma, Al ****3
Email:******.****@*****.***
Objective
Seeking a position in Customer Service to utilize my training and
experience to enhance both Customer Service operations and its customer
satisfaction.
Summary of Qualifications
. Over 4 years of logistical work in Class III(P), V
. Operated Forward System Supply Point
. Managed to receive and issue Class III
. Experienced driver for vehicles ranging from 1.25 ton to a 5K
. Over 60,000 miles driven without safety or moving violation
. Knowledgeable in Microsoft Office, Excel, and PowerPoint
. Tested and trained on numerous vehicles.
. Developed effective communication skills and customer service.
. Worked extremely well under pressure
. Dedicated and take initiative in the absence of supervision.
. Displayed exceptional knowledge of the M1088 tractors and the M969 5,000
gallon
fuel tankers throughout multiple missions
. Assessed problems through sound decision making process
Experience and Accomplishments
Team Leader
October 2005-April 2006
US Army, Fort Stewart, Georgia/ Camp Rustamiyah, Iraq (In support of
Operation Enduring Freedom III)
. Conducted administrative work processing Iraqi detainees
. Accounted and transported 7 million gallons of fuel during Operation
Enduring Freedom
. Maintained 100% accountability for over $500,000 worth of equipment
without any loss or damage to equipment
. Identified and developed plans to overcome training shortcomings
. Trained and supervise 7 soldiers on Class III and Class V operations
. Trained soldiers on Unit Safety concerning the effects of Petroleum, Oil,
and Lubricants
. Processed 250 female detainees without any issues
Petroleum Supply Specialist
March 2002- October 2005
US Army, Baghdad, Iraq (In support of Operation Iraqi Freedom I)
. Provided service and support to various areas of Class III to over 4000
individual organizations
. Issued and received fuel on a daily and/or monthly basis
. Maintained, stored, disposed, and distributed the following resources:
POL and packaged products
. Safely drove over 200,000 miles in most part of Iraq, Kuwait, and
Stateside
. Awarded the Army Commendation Medal for distinguish service in the
warehouse
. Awarded the Army Drivers Badge for safe driving
Hometown Recruiting (HRAP)
February 2002-March 2002
US Army, Selma, Alabama
. Visited 3 High Schools and conducted speeches regarding the US Army
. Encourage students by providing maximum information about the benefits
the Army offers
Advance Individual Training (AIT)
US Army, Fort Lee, Virginia
. Learned various areas of a petroleum supply specialist (92F)
. Tested and trained in Class III
. Mastered concepts of the use of manual and computer-based system to track
and control inventory and storage/protection of supplies and equipment.
. Acquired basic knowledge on POL operations
Basic Combat Training/Trainee
US Army, Fort Jackson, South Carolina
. Learned and tested on numerous areas of combat readiness
. Cultured the basics of a soldier.
Education
. Columbia College; January 2007 to present; acquiring an AA in Business
Administration
. Hazardous Material Driver Training Course, U.S Army, Fort Stewart,
Georgia 2002
. Combat Lifesaver Course 2002
. Driver's Training Program 2002
. Automated Logistical Specialist Course 821-92F10 2002
. Basic Combat Training Course 750-BT
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