Engineer Customer Service

RANDY EVENDEN

***** ********** *****, ***** ****, Michigan, 48178 Cell 248-***-****,

Home 248-***-**** ablwhq@r.postjobfree.com

I offer fifteen years of continuous professional experience within a

corporate environment as well as experience in manufacturing. I am seeking

an advancement opportunity that will allow me to utilize my education and

work experience in a greater capacity, as well as providing a supportive

approach within a successful business environment.

Professional Experience

Corporate Quality Manager - Magna Seating Novi, Michigan January

2001 - Present

Supervise Department Quality Engineering activity to meet Customer

program timeline and deliverables

Manage Supplier Development to reduce internal and external costs of non-

conformance

Program Management of Supplier activity outside of Engineering Change

Research and analyze Supplier performance trends to reduce defects

received

Experienced in successful methodical problem solving activity (root

cause, CAPA, 5-Why, 7-Step)

Continuous successful management of Supplier adherence to Federal and

customer regulations

Serve as lead role in new Supplier approval evaluations for Purchasing

Department

On-site Supplier interactions both domestic and international

Participate in continuing conformance to ISO / TS facility certification

Contribute in the creation and execution of Customer presentations

PC literate with high proficiency in Microsoft Office, Lotus Notes, and

several software programs (Agile, OpenInsight)

Participate in personnel selection, interviews, and performance reviews

Create and approve operating procedures to improve and streamline

processes

Recent successful launch of two major OEM vehicle programs.

Project Management

Lead role in project management for transfer of Supplier activity from

North America to Low Cost Country opportunities. Responsibilities include

creating and maintaining Project timelines, championing regularly

scheduled meetings, and organizing the appropriate team members for

problem resolution. Also participate in customer presentations to gain

concurrence and approval for these potential moves.

Corporate Quality Engineer - Magna Seating Novi, Michigan April

1999 - January 2001

Lead role in Supplier approval activity for complete supplybase of

Chrysler Minivan Program

Conducted on-site supplier facility visits for process reviews and

documentation submission approval

Authored new and existing procedures, work instructions and forms

Created and maintained program status tracking matrices to improve

quality through the design change process

Corporate Quality Engineer - Lear Corporation Warren, Michigan

October 1994 - April 1999

Resident Engineer at a competitor's manufacturing facility

Engineering liaison to establish and maintain customer service and

relations

Responsible for Supplier Development and approval for three new program

launches

Successfully developed and implemented an advance quality plan following

industry standards

Completed a detailed Material and Lab Submission to support customer

payment approval

Coordinated prototype and production documentation submissions between

build location and customer

Participated in 6-sigma problem solving methodology

Quality Production Supervisor - Lear Corporation Whitby, Ontario

June 1990 - October 1994

Oversee production quality performance.

Interact with customer on a daily basis participating in finished product

audits and problem solving

Work with Suppliers to ensure product conformance and problem solving

Manage production floor quality auditor activity (unionized facility)

Support production as required collaborating with material group

maintaining inventory and assembly line production

EDUCATION

> MBA (2006) - University of Michigan-Dearborn

> BA, Major in Industrial Management (2002) - Central Michigan

University

Magna Cum Laude

> Associates Degree in Civil Engineering (1981-83) (1981-83)- Durham

College of Applied Arts & Technology

PROFESSIONAL CERTIFICATIONS

Quality Manager certification through American Society for Quality (2001 to

Present)

Quality Engineer certification through American Society for Quality (1999

to Present)

CERTIFICATES AND CREDITS

ISO / TS 16949 Auditor Training

Introduction to QS9000

6 Sigma Champion Training

AIAG Green Belt Training

Leadership Training

Blueprint Reading

Design of Experiments

Statistical Process Control

Industrial Safety Related Courses

Business Administration (Level 1 Banking)

CPR (Adult and Child)

Basic First Aid

A.E.D.

PERSONAL INTERESTS

Hockey, Sprint Triathlons

Volunteer High School Hockey Coach

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate