Customer Service Sales

Key QUALIFICATIONS

SAS Certified Advanced programmer for SAS 9 with 5 years of experience in

programming and modeling

Proficient in SAS (MACRO, BASE, STAT, GRAPH), SQL, Matlab (2 yrs), JMP,

Unix, R, C/C++, Excel (MACRO, VBA, Pivot Table, Auto Filter), Word, and

PowerPoint

Statistical Modeling, Data Mining, Cluster Analysis, Data Management,

Logistic Regression, Time Series, Client Data Analysis, Design of

Experiments, Statistical Process Control, Probability, Financial Math

Principal Component Analysis (PCA) with a paper submitted to Journal of

Probability and Statistics

Strong analytical skills with multiple tasks simultaneously both in a

group and independently

Detail-oriented, responsible, creative, effective oral and written

communication in English

EDUCATION

M.S. Statistics, GPA(4.0/4.0), University of Tennessee, Knoxville, TN

08/2008-08/2010

Paper: Mixture Model Cluster Analysis of Multivariate Time Series Using

PPCA and ICOMP

B.S. Statistics, GPA(3.60/4.0), Nankai University, Tianjin, China

09/2004-06/2008

Thesis: Analysis of "Garden & Greenwood" Tourists in Regions of China

Award: Scholarship of Nankai University, 2004

WORK EXPERIENCE

Intern Statistician Sales & Marketing Department, Health Craft, Tampa

Florida 05/2009-07/2009

Designed a customer survey and managed the data collection process to

construct the clients database

Data Management and Statistical Analysis using SAS to help the company's

marketing strategy

Evaluated sales data using regression with SAS, JMP, Excel and made

marketing strategy recommendations

Mediated the cooperation between Chinese Student & Scholars Association

(CSSA) of UT and the company

Helped to design and translate the 2009 advertising brochure for the

company

Teaching Assistant College of Business Administration, University of

Tennessee 08/2008-05/2010

Assisted with courses including Intro Stats, Multivariate Analysis and

Regression Analysis

Held office hours, grading homework, quizzes and exams

Intern Shenzhen Development Bank, Tianjin Branch

06/2007-02/2008

Executed financial analysis, data collection and organization using SAS

and SQL

Maintained computer Information Technology Service

Intern Securities Business Dept. of PINGAN Securities Company LTD.

06/2006-10/2006

Opened new accounts in the Dept. of Customer Service and communicated

with the local clients

Played a key role in collection, disposition and report of business data

Research Assistant School of Mathematical Sciences, Nankai

University, China 2004-2005

Conducted Linear Regression Analysis and data management of biomedical

datasets

CERTIFICATES AND EXAMS

Certificate of SAS Advance Programming Exam, Pass (92%) on April 19, 2010

Certificate of SAS Base Programming Exam, Pass (97%) on April 12, 2010

Certificate of Bloomberg Financial Database, Completed October 2009

Completed SOA Exam FM/CAS Exam 2, Pass in August 2009

Completed SOA Exam P/CAS Exam 1, Pass in July 2009

MEMBERSHIPS

Member of ASA, Vice President of CSSA (Chinese Student & Scholars

Association)

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