Project Manager Quality Assurance

Laurie Keilholz

**** ********* *** *******, ** **238 210-***-**** ablwh1@r.postjobfree.com

Objective

Obtain a position as an Automation Engineer with opportunities to use my technical, analytical, and

organizational skills to quickly adapt to business needs while maintaining and improving the efficiency

of operations, providing significant data and assistance in meeting the organization’s needs.

Education

Bachelor of Business Administration, Business Information Systems

University of the Incarnate Word San Antonio, TX May 2004

Technical Skills

• MS Office • • •

SCRUM RealiTea HTML

• SharePoint • • •

Agile JIRA MS SQL

• Test Track Pro • • •

Waterfall JMeter XPlanner

• Visual Basic • • •

Selenium MS Publisher MS Visio

• HP / Mercury • • •

IBM Functional Visual Source Safe SDLC

• •

Interactive Tools Tester XML Tortoise SVN

• • •

MS Project Java VBScript

Professional Certifications and Training

• Microsoft Office User Specialist • Certifications in MS Excel and MS Access 2000

• HP / Mercury Interactive • Load Runner, Quick Test Professional, and Quality Center Training

• Tea Leaf • RealiTea – Upgraded server/user machine software and provided user training.

• IIL Project Management Courses • Corporate training to become skilled at start to finish Project

Management.

Experience

Business Analyst Collabera at Wells Fargo San Antonio, TX August 2010 – Present.

• Work with business to gather requirements for various projects.

• Work with the IT staff to perform analysis of business requirements and follow up on all related

questions.

• Provide documentation for all requirements, change requests, business rules, and any other

information required to develop, test, and complete the projects.

• Participate throughout the design and development process, analyzing features to point out

weaknesses and inconsistencies.

QA/Business Analyst Robert Half Technology at Pearson Education San Antonio, TX October

2009 – August 2010.

• Perform HP Quality Center maintenance and administration to various groups within the company

to include workflow customization and training.

• Provide feedback and recommendations on automation strategies and load testing initiatives.

• Migrate team from Test Track Pro to Quality Center by building requirements, testing, and defects

frameworks for easy transition with detailed folder structures and customized workflows.

• Create and maintained test cases and test plans for AIMSWeb software within Quality Center.

• Provide training and reporting to the group on overall tool utilization.

Laurie Keilholz (pg 2)

• Perform extensive testing on AIMSWeb application utilizing the SCRUM methodology to provide

customers with quality software.

• Utilizd SharePoint to store and share information for the team and improve the communication

between people.

• Provide significant reports and metrics to management and teams through Quality Center using

Dashboard (Oracle database) to analyze data and work towards improving our SDLC process and

overall quality.

QA/Systems Analyst Pedernales Electric Cooperative Johnson City, TX November 2008 – October

2009.

• Analyze projects with business analysts and developers based on business priority.

• Assist in requirements planning and documentation prior to implementation.

• Act as liaison between developer and business analyst to communicate software defects, changes,

and estimated completion of projects.

• Work with users when testing live Production data to validate that requirements are met.

• Communicate defects to development and follow up on outstanding issues.

• Assist in Production Support for various company issues reported by users on all software

applications.

• Assisted in the administration and development of SharePoint rollout for entire company and

efforts in adopting the tool and updating multiple sites for many groups for company transition.

QA Analyst II Rackspace Managed Hosting San Antonio, TX March 2007 – November 2008.

• Research and test various assignments based on priority and value to the business.

• Support assigned projects by providing test coverage through test automation and manual testing.

• Communicate between programmers and business to validate business needs, making sure that

they are met as an end result.

• Contact business analyst when product is ready for user acceptance testing and troubleshoot issues

and support end users / customers when product is released.

• Create and establish a development demo test environment for each issue assigned.

Quality Assurance Systems Analyst II Internet Loan Systems, World Savings San Antonio, TX

November 2004 – March 2007.

• Act as a project manager for releases/hot fixes to ensure that requirements are met with testing and

analysis throughout implementation from test environments to Production with little or no defects

while understanding and meeting the needs of the business.

• Utilize Mercury Testing Tools to create usable items that meet the requirements from the business

team and show the related defects and test coverage for each one for reporting and organization.

• Work closely with the development team to plan all business requirements, review/manage

defects, and propose solutions to any issues that arise with appropriate change control and

communication.

• Responsible for managing and maintaining second tier of Production Support for department and

supporting over thirty employees on tier one for six web sites while abiding by our service level

agreement.

• Created a documented Service Level Agreement and Production Support process that both our

team and customers agree on and follow to provide quality assistance for any customer within World

Savings.

• Train users, schedule updates, as well as training classes for the use and maintenance of

production support applications for troubleshooting customer and infrastructure issues.

Laurie Keilholz (pg 3)

• Coordinate emergency releases and maintain and resolve outstanding production issues through

Remedy while acting as liaison to communicate changes and testing between the development team

and the customer/business team.

• Work with many other departments in the company to accomplish group goals and objectives as

well as meet project deadlines and milestones set by upper management. This includes test

coordination, build implementation, and meeting facilitation.

• Develop, implement, and test all applicable mortgage imaging documents used by World Savings.

Extracurricular

Edgewood Lions Club Club Secretary/Member June 2007 – June 2008

Document meeting minutes and notify club of upcoming local and international community service

events. Also responsible for reminding members of meetings and action items discussed in meetings.

Project Database Systems Analysis Database Design and Implementation, University of the Incarnate

Word Spring 2003.

MS Access English/Spanish database that tracked various projects in Guatemala as term class project.

Women’s Fast Pitch Softball University of the Incarnate Word August 2000 – May 2004. Captain

2003 – 2004.

Tutoring Elementary to High School Level 2000 – 2004 45-community service hours.

Special Olympics Alamo Stadium University of the Incarnate Word Softball Program Fall 2000.

Spanish Multilingual Program - Grades 6th – 11th

References – Available upon request.

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