Technician Management

Brent Timothy Lamb

***** **** ***** *****, ******, NE 68028

Home: 402-***-**** Cell: 402-***-****

E-mail: *****.*****@*****.***

________________________________________________

SUMMARY

. Seeking a position where my extensive management experience can be

leveraged to further efficiency in operations and quality service for

customers.

. Exceptional team building and interpersonal skills.

. MBA

EDUCATION

AMBERTON UNIVERSITY May 2007

Master of Business Administration/Management

UNIVERSITY OF PHOENIX July 2004

Bachelor of Science in Business Administration

COMMUNITY COLLEGE OF THE AIR FORCE June 1999

Associate of Applied Science in Electronic Systems Technology

EXPERIENCE

Qwest Communications (March 2001-Present)

Omaha, NE

Supervisor Network Operations October 2005 - Present

Direct Responsibility for scheduling/staffing, workload distribution,

resource allocation, project coordination, and project management for

Omaha Metro designed services/ Qwest business field operations

Manager for the operation and maintenance of 38 central office

facilities throughout Nebraska and Iowa

Manage field and central office crews charged with providing business

services to customers in Nebraska and Iowa

Perform all supervisory/management functions (planning, organizing,

leading, controlling) for crews located throughout Omaha Metro, Central

Nebraska, and Western Iowa

Provide coaching to employees on a continuous basis for development,

increased productivity, and the attainment of business unit and corporate

level goals.

Performance manage direct reports to ensure that quality of work is in

line with company expectations

Control capital and expense costs by monitoring overtime, utilizing a

just-in-time inventory system, and capital job management

. Work with contractors daily to monitor capital and expense costs, and to

ensure that they are delivering quality service

. Deliver monthly and yearly performance evaluations to employees

Test, repair, and maintain complex switching systems, circuits, and data

equipment

Perform turn-up, acceptance, installation, and provisioning of hi-

capacity circuits and fiber rings

Provision newly deployed network equipment

Denver, CO

Lead Operations Technician March 2001-October 2005

. Manage the day-to-day activities and operations within a highly unique

technology operations and data center environment

. Lead technician for telephone switching network reliability in the

eastern Mountain West region

. Maintain nationwide fiber optic network equipment and facilities

Intermedia Communications Tampa, FL

Unified Voice Technician II October 2000-March 2001

Coordinate customer and network upgrades and planned outages to network

equipment

Work with multiple customers and vendors simultaneously to fix business

and residential technology troubles

Provide technical support to company employees located throughout the

country, via remote corporate headquarters call-center

Ensure corporate customer troubles are isolated and resolved expediently

United States Air Force F.E Warren AFB, Cheyenne, WY

Telephone Systems Technician/Crew Chief June 1997-October 2000

. Supervisor/crew chief of inside central office and outside I&M crews

responsible for all base communications

. Advised commanders, first sergeants, and high ranking non-commissioned

officers on telecommunications needs, engineering requirements, costs,

equipment availability, and timelines

. Developed USAF telephone technicians by identifying training needs,

scheduling and conducting on-the-job training, and reporting progress to

superiors

. Vital member, and one of only two telephone operations representatives

for the high-performing Simulated Electronic Launch of the

Peacekeeper/Minuteman missile (SELP/SELM) team, providing communications

support, test and installation of command post and radio equipment, and

acting as the communications expert and point of contact

. One of only three people on military installation selected by senior

officers, based on job performance, granted a Top Secret security

clearance, and trained to maintain the base's secure "red" switching

network.

. Worked after work hours on personal time to test software patches and Y2K

software loads, completing the 1 million dollar upgrade months ahead of

the year 2000 schedule

. Lead teams of military personnel over a one year period in the removal of

antiquated key phone systems throughout the military installation,

upgrading the equipment and wiring

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