Manager Management

Active Security Clearance Level:

Secret (Department of Defense)

Interim Top Secret Clearance (SSBI)

WORK HISTORY

I. Program Manager, CTI Global Solutions, Inc.

**/**** - *******

U.S. Department of Justice, Washington D.C.

Management Responsibilities:

. Manage and monitor daily activities of approximately 80-90 government

contract employees as well as approximately 10-15 different Records

Management projects.

. Responsible for providing many administrative duties (i.e. contract

report logs, daily reports, weekly reports, monthly reports, quality

assurance reports, disciplinary reports and logs, billing and

attendance reports, communications, etc.) to DOJ client and CTI

corporate.

. Assist with enforcement of the rules of NARA given by our DOJ client,

the efficient processing of federal classified records and transfer to

the National Archives.

. Follow and enforce guidelines from the Records Disposition Unit (RDU)

set to implement and update FBI Records Retention Plans and

Disposition Schedules.

. Maintain line of communication between FBI Officials, CTI Management

and contract personnel.

. Observe and analyze contract policies and procedures as well as

procedures for Records Management projects in order to improve current

processes and maintain progress of the contract.

. Oversees and assists with records projects consisting of but not

limited to destruction, removal, and transfer activities to ensure

compliance with statutes and regulations and to protect the integrity

of FBI records.

. Responsible for performing Human Resources functions including

Medical, Dental, and Vision Benefit enrollment, 401 K enrollment, and

answering employee questions regarding benefits.

. Manage payroll activities including submission of billable hours for

all contract employees to corporate management and government

Contracting Officer's Technical Representative (COTR). Fully trained

on the contract's payroll management and tasked to submit financial

spreadsheets, approval of employee timesheets, and other payroll

related activities.

. Familiar with the use of electronic web-based timesheet software

application: Deltek Time and Expense.

. Familiar with CTI policies and procedures and the enforcement of said

directives.

. Regulate and assist in the hiring, termination, and promotion process

of contract employees for DOJ client.

Other Positions at CTI Global Solutions:

Records Analyst Team Lead Responsibilities:

. Design strategies to facilitate Records Management needs of the

project and update or maintain the procedures and NARA policies for

transfer to the Archives.

. Assist with the retrieval and retention of Freedom of Information Act

(FOIA) and Field Office file and record requests.

. Provide assistance to identify retention schedules for records and

ensuring records transfers to National Archives are prepared for

authorization by Records Management.

. Assist with training of new users on electronic records management

techniques.

. Communicate with government leads and report to Assistant Program

Manager.

. Attend CTI and FBI meetings, and communicate information between co-

employees and management.

Records Management Analyst Responsibilities:

. Provide many Records Management duties (i.e. disposition and retention

of files, records reviews, records requests, indexing, destruction and

reassembly, records inventory, identifying classified and declassified

records and files, etc.)

. Familiar with the use of electronic web-based software application:

DOJ TRIM Records Management Database.

. Maintain and utilize the FBI's Records Control Inventory (RCI)

electronic information system.

. Maintain FBI records/files and recommend new procedures for

maintaining current processing techniques.

. Follow guidelines set by NARA and exceed production quotas set by CTI

and DOJ COTR.

Achievements:

. Triple promotion received from July to September 2009: from Records

Management Analyst, to Team Lead, to Assistant Program Manager, to

Program Manager.

. Assisted the Federal Bureau of Investigation and Document Inventory

Management and Control Program (DIMCAP) in receiving the RACO 2010

Archivist's Achievement Award for successful completion of record

transfers to NARA.

. Documented and incorporated written procedures for new Records

Management trainees in order to facilitate understandable File Review

Methods for Agency Management, CTI Mgmt. and new contract employees.

. Developed report logs, monthly and weekly reports for efficient

monitoring of all employee and team production levels, attendance,

security, and other contract employee issues or disciplinary actions

for submittal to DOJ government COTR.

. Adapted new guidelines and procedures for contract employees and Team

Leads to improve progress and productivity of contract.

II. Supervisor for Mobile Electronics Audio/Video Vehicle Installations

and Sales

Circuit City

01/2006 - 01/2009

Fairfax, VA

. Managed and supervised approximately 15 sales counselors and five

vehicle installers.

. Managed vehicle tools, equipment, and all outgoing vehicle

installations of mobile vehicle equipment for customers.

. Prepared work schedules and leave requests for all employees.

. Assisted with the training of new sales associates and vehicle

installers.

. Communicated with customers on special purchases, return items, and

ensured all customer care and service was exceptional.

Achievements:

. Received promotion from Vehicle Installation Specialist to Supervisor

for Mobile Electronics.

. Directed and managed operations for two in-store departments.

. Received "Employee of the Quarter" in 2006.

III. Supervisor for the Logistics Readiness Squadron and Special/General

Purpose Vehicle and Equipment Center

United States Air Force

03/2003 - 11/2005

Management Responsibilities:

. Managed and supervised a team of approximately 15 military personnel.

. Performed many administrative duties using Microsoft products for

report logs, personnel information and security related objectives.

. Performed data entry for critical vehicle information, inventory, and

maintenance schedules.

. Assisted with the training of multiple Airmen on critical jobs while

maintaining individual safety.

. Ensured all staff and personnel followed and relied on instructions

and pre-existing guidelines.

. Performed technical and special maintenance duties on mission critical

vehicles for Occupation of Iraq, and worked with specialists in team

environments.

. Used technical publications to maintain vehicles to prescribed

manufacturers' maintenance schedules.

Achievements:

. Received the National Defense Service Medal for successful

accomplishment of critical missions for the Occupation of Iraq.

. Successful completion of United States Air Force Anti-terrorism and

Force Protection training.

. Received Air Force Training Ribbon for successful completion of

military training.

. Honorable United States Military Discharge.

EDUCATION

Associate's Degree in Sociology,

2006 - Present

Northern VA Community College, Annandale, VA

. 49 out of 60 credits completed towards degree (expected in 2010) and

will transfer to George Mason University for Bachelor's in Sociology.

. GPA of over 3.3 towards degree progress.

SELECTED SKILLS

. Employee Management and Communication- Responsible for overseeing

project directives and up to 90 employees. Multiple years of

experience spanning multiple vocations. Strong points are employee

and co-worker interactions and communication. Possess a systematic

mindset employable when presenting ideas, following company procedures

and solving problems.

. Computer Proficiency and Administrative Support- Familiar and

experienced with: Microsoft Office; Excel, Word, Access, Outlook,

PowerPoint, and Internet Explorer.

o Several years (10+) experience using Microsoft Office products

for administrative work, personal business, and college.

o Several years (3+) experience with maintaining data base

information as well as data entry for critical information.

o Proficient and experienced in providing administrative support

to clients ((i.e. contract report logs, daily reports, weekly

report, monthly reports, quality assurance reports, disciplinary

reports and logs, billing and attendance reports,

communications, etc.)

. Records Management- Familiar and experienced with handling case

sensitive records and files as well as proper procedures for file

transfer to NARA (National Archives). Knowledgeable of procedures for

processing federal classified and declassified records under DOJ

standards. Familiar with the disposition and retention of files, as

well as assisting and identifying retention schedules.

. Multi-Tasking- Responsible for organizing and executing dozens of

mission essential jobs such as: on U.S. Air Force Special Purpose

vehicles and on the Department Of Justice National Archives Contract.

Able to handle pressure situations and maintaining composed production

in busy, stressed environments.

REFERENCES

. Elaine Wright (CTI Global Solutions Program Manager) 571-***-****

. Mike Gaffney (CTI Global Solutions Asst. Program Manager) 443-***-****

. Gina Cox (Circuit City Operations Manager) 571-***-****

. Chris Alconcel (Circuit City Store Manager) 757-***-****

Contact this candidate