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Executive Customer Service

Portales, New Mexico, 88130, United States
July 05, 2010

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A TALENTED AND A CCOMPLISHED PERSONAL /E XECUTIVE ASSISTANT with extensive executive administrative experience;

demonstrated personality of composure, confidence and enthusiasm; resourceful and proactive, while exercising initiative

with a high degree of professionalism and efficiency; excellent organization and time-management skills and capable of

achieving high standards of work quality. Proven ability to provide superior support for corporate officers, executives and

managers; proficient at managing demanding and ever-changing schedules, preparing travel arrangements and maintaining

calendars. Adept at arranging and managing all aspects of small to large event planning from inception to completion.

Outstanding people skills with ability to communicate well at all levels. Mastery computer skills in Microsoft Office

applications and Adobe Acrobat; knowledgeable in most widely used web and graphics design applications.

A WARDS : “ Employee of the Month” and “Employee of the Year” for exhibiting dedication, invaluable customer service and

exceeding expectations while demonstrating a positive attitude; Awarded the T.E.D. Award (Thoughtful-Energetic-

Dedicated) and one of five management “E” Awards (going the Extra mile)


‘O HAHA H EALTH P LAN / W ELL C ARE H EALTH P LANS I NC . / W AIPAHU, HI – 1/2009 t o 4 /2010

Personal/Executive Assistant to President of Hawaii Region, Sr. Medical Director and Human Resources Director

Acted independently in providing senior-level support to the Regional President, Sr. Medical Director and Human Resources

Director of a $300 million for-profit health plan serving 23,000 Medicaid/Medicare members of the State

of Hawaii’s aged, blind and disabled population.

I NDEPENDENT C ARE H EALTH P LAN ( i C ARE ) / M ILWAUKEE, WI – 4/2006 t o 1 /2009

Personal/Executive Assistant to President/CEO and Executive Administration (Finance, Legal and HR)

Responsible for performing advanced, confidential and diversified administrative and project-focused support to

President/CEO and Executive Administration (Finance, Legal and HR) of a $100 million Medicaid/Medicare managed care

organization serving 10,000 Medicaid/Medicare individuals with disabilities.

F RANKLIN P UBLIC S CHOOLS / F RANKLIN, WI – 8/2002 t o 3 /2006

Office Manger/Administrative Asst.

Responsible for providing administrative support to the school district’s Director of Instruction and Administrators for

Assessment / Professional Development; responsible for systematizing and standardizing procedures in the Instruction

Services Department.

N ORTHERN C OMPUTERS, I NC . / O AK C REEK, WI – 11/2000 t o 8 /2002

Executive Administrative Assistant to President / Facilities & Office Manager

Provided administrative and secretarial support to President, Executive V.P. of Sales and executive team of a security-

solutions company with a portfolio of products and services for access control, digital video and CCTV.

(Company moved its headquarters to Louisville)

Resume of Patty Stolowski

Page 2

• Provided a comprehensive range of confidential, skilled and efficient senior administrative support to the daily

activities of the President/CEO in a highly confidential manner; conserved the executive’s time with initiating

telecommunications by reading, researching and routing correspondence and drafted/responded to correspondence on

executive’s behalf where appropriate; supported additional executive staff and acted with initiative and independence

in a fast-paced environment using sound judgment to resolve most questions and problems independently; anticipated

executive’s needs through independent thought processes to plan ahead and process information; recognized and set

priorities; reviewed pending items for prompt follow up.

• Proactively managed executive’s complex schedule through different time zones, making and confirming

appointments and ensuring all necessary paperwork is prepared related to those appointments/meetings.

• Extensive meeting preparation including ensuring topics are included on agendas, paperwork is prepared and issued to

relevant people in sufficient time for meetings; participated in meetings, took minutes, tracked actions/decisions,

provided follow-up correspondence and kept CEO updated.

• Acted as the main point of contact and support for internal and external inquiries relating to the business as a whole

and developed close partnerships with other team members and leaders.

• Acted as a liaison with Board members and responsible for Board meeting schedules, informational meeting packets

and communications to Board members; coordinated with internal staff the building of presentations and e stablished

and maintained a library of presentations made to the Board.

• Served as facilitator to coordinate and manage projects from start to successful completion with the ability to create

project documentation (i.e.: new office/warehouse construction, office move, Open House, department activities

constrained by date); acted as a liaison to ensure cross-functional teams are up to date on progress; demonstrated the

ability to lead projects, foster and facilitate collaboration with key stakeholders to attain prime directives; created and

distributed correspondence relevant to the team and project; developed and maintained accurate and complete project

files; monitored project for integrity and completeness; provided ad hoc reports as requested; required high level of

organization and attention to details.

• Responsible for the development and maintenance of an efficient record keeping system for company/consultant

business/contract files.

• Coordinated event planning essential for company-sponsored events ( i.e.: executive and sales conferences,

employee/client lunches, etc.); researched venues, restaurants, etc. and made bookings were appropriate; attended

quarterly and annual sales and executive conferences (local and out of town).

• Ensured adequate, clear, and personable communication and follow-up with internal and external customers while

under pressure and with distractions; worked well with a variety of styles and personalities.

• Coordinated employee new hire on boarding, terminations, transfers, etc.; diligent in assisting with sensitive

employee/research projects handling confidential and sensitive material and information with the highest level of

discretion and confidentiality.

• Liaised with other administrative staff to ensure efficient work flow; promoted a positive and inclusive environment

that emphasized cooperation and teamwork; trained staff where needed.

• Skilled knowledge of office practices and procedures, business English, spelling, punctuation and grammar;

proficient in the use of Microsoft Office Suite particularly Word, Excel, PowerPoint and Outlook; Visio;

Adobe 7 Professional; Oracle Applications (expense reporting and iProcurement); Loop One (FedEx/UPS shipments);

Engencia (travel management); OfficeMax (online ordering); ACT!; Quicken; Dreamweaver; Adobe Photoshop;

Adobe PageMaker; MAC OS; fundamental skills in the use of EMMA (medical management software).

• References upon request.

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