Customer Service Data Entry
Resume:
June M. Rodriguez
Corpus Christi, TX *****
****.***********@*****.***
Data Entry/Office Administration Specialist
Highly motivated and experienced administrative specialist with an outstanding record of performance in efficient
and accurate data entry and office support. Flexible, fast learner who adapts quickly to new situations and works
well both independently and as part of a team. Able to handle multiple tasks and voluminous data entry with ease
and confidence. Proficient in Windows XP, MS Word, WordPerfect, Excel, PowerPoint and Dazzle.
Areas of Expertise
Data Entry~Word processing~Document Preparation~Customer Service~Office Equipment~45 wpm
Office Automation Clerk Defense Language Institute Commanders Executive Services, Lackland AFB, TX
09/2005–09/2009
Customer service/receptionist to all incoming visitors, answer multiple phone lines.
Managed student sign-up for tours/events. Prepare sign-in sheets, tickets, and tour rosters.
Official photographer for graduating Army soldiers and International students.
Executive office Secretary to the Colonel.
Proofread/edited/reviewed incoming and outgoing correspondence prepared by others.
Input correspondence information into Suspense/Tracker program.
Updated duty letters for personnel changes in the Commanders and Knowledge Operations office.
Conducted research, contacted organizations in order to ensure correct information for letters and contacts.
Assisted in Protocol office to help set up for VIP graduations and coordinate monthly social events.
Adhered to proper protocol when communicating with VIPs and international students from 114 countries.
Transmitted and received documents and messages electronically using personal computers or workstations
networked or linked to other computer/workstations.
Utilize office automation, word processing, databases and e-mail to create, copy, edit and print.
Manage front office.
Ordered office supplies
Unit Secretary/Mental Health Technician Nix Specialty and Behavioral Hospital, San Antonio, TX
02/2002–06/2005
Gather patient information and paperwork into medical charts.
File paperwork, answer multiple phone lines.
Transcribe medication orders and attend to physicians and RN’s.
Schedule patient aftercare appointments.
Extensive usage of patient database.
Mental Health technician directly worked with patient care and attended to patient needs.
Security checks on female patients, logged patient inventory belongings, emptied trash, and cleaned rooms.
Retrieval of patient records.
Customer Service/Cashier Lowes Home Improvement, San Antonio, TX
09/2001–02/2002
Guarantee customer satisfaction, answer multiple phone lines.
Process store credit, handle credit accounts, cashiering, tag all damaged items for return.
Handle all customer complaints.
Kept store organized and stocked.
Member Services/Cashier Sams Whole Sale Club, San Antonio, TX
06/1999-07/2001
Guarantee 100% customer satisfaction.
Managed membership service desk and answer multiple phone lines.
Check customer credit cards and membership accounts.
Cashiering accepting large sums of money.
Filing paper work, computer database.
Scheduling employee hours.
Empted money from all registers.
Education
Northwest Vista College, San Antonio, TX
GPA 3.9
56 Semester Hrs.
Anticipated graduation date 2011
June M. Rodriguez
6440 Everhart Rd Apt 13H
Corpus Christi, TX 78413
****.***********@*****.***
References
DeDe Gonzales
Lackland AFB Information Manager
Email: ****.********@**.**.***
Rosemary Galvan
Ft. Sam Army Base EEO Assistant
Email: ********.******@**.****.***
Virginia Gonzales
Lackland AFB Field Studies Program Manager
Email: *******.********@**.****.***
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