Customer Service Sales

Shateesha S. Haynes

***************@*****.***

*** ***** ***** ( Georgetown, S.C. 29440

Home: 843-***-**** ( Cell: 843-***-****

As your new Customer Service/Sales Management Clerk, I will provide the

following:

A Customer Service/Sales Clerk with varied business and industry background

with an outstanding record of achievements ( Productive team player with

strong vision of company's goals ( Expertise in identifying and

capitalizing upon market opportunities to introduce new products,

reposition existing product lines and drive sustained revenue, market and

earnings growth ( Outstanding record of surpassing all turn around

objectives ( Transition a company from major loss to profitability; build a

solid organizational infrastructure to lead a company forward.

Qualifications include:

(Client & Public Relations

(Sales Promotions & Incentives

(Community Outreach/Education

(Mail & Messenger Services

(Oral & Written Communications

(Administrative Policies & Procedures

(Freight & Transportation Operations

(Distribution/Warehouse Management

PROFESSIONAL EXPERIENCE

Sales & Service Distribution Clerk

2007 to Present

Georgetown, South Carolina

Recruited to join local post office to provide sales, administrative, and

distribution services. Selected among subordinates to take on increased

responsibilities of customer service management, product promotion, and

office management procedures. Implemented company security and customer

asset protection.

Sales & Customer Service Management

. Delivered the strongest financial results in the history of the company

as a Part-time Flexible Clerk.

. Produced an average of 85% to 100% in monthly sales; consistently

exceeded weekly and quarterly sales goals and premium objectives.

Competition Barrier

. Consistently outperformed the competition by increasing market share by

more than 50%.

. Centered on competitive market positioning, brand development, sales and

customer service management, and solutions selling.

Shateesha S. Haynes

Page 2

Consumer Relations

. Turned the company's reputation around and earned back the trust and

respect of the community.

. Communicated with customers county and statewide to resolve all postal

and financial issues.

Teamwork & Leadership

. Assisted in supporting the company's rapid growth and expansion over the

past three years; as well as keeping sales revenues at 100%, even in the

economic downfall.

. Contributed to strategic and tactical plans that increased revenue

through marketing, advertising and promotional materials.

Office Management

. Provided full scope of administrative services including, document

preparation, file management/updates, research, reports, and email.

. Maintained meticulous logs and up-to-date files for accurate

reviewing/referencing.

Technical Expertise

. Maintained and updated files/reports for regulatory review using,

Microsoft Office: WORD, EXCEL, PowerPoint, OUTLOOK, and Postal One

system.

Hardware Expertise

. Typewriter/Word Processor, PCs, Xerox Copier, High-Speed Online Inkjet

Printer, Postage Printer, and Multi-line phone.

Administrative Assistant/Postal Operations Clerk

2000 to 2007

United States Army, U.S., Korea, Iraq

Enlisted in the United States armed forces to enforce national security in

the U.S. and assigned countries. Provided administrative assistance and

customer service to various duty stations. Challenged to take on numerous

positions as an Executive Liaison/Secretary and Customer Service Manager,

while serving as a regualr office clerk and sales representative.

Postal Operations/Sales & Distribution

. Responsible for providing superior sales and customer service to local

companies, and the Korean and Iraq communities.

. Educated customers about weekly to monthly updates and products to

provide the safest and fastest services to mail/receive their precious

assets.

. Executed daily distribution operations, to include mail upload and

download of mail truck from the local distribution plant.

. Maintained daily security measures of living quarters, military personnel

and residents, and the physical facilities of the local area.

Shateesha S. Haynes

Page 3

Distribution & Official Mailroom

. Implemented company's Distribution and Official Mailroom policies and

procedures.

. Safeguarded company's official and secret mail.

. Routed incoming/outgoing mail and correspondence, company's invitations

of social events and meetings.

. Supervised and cross-trained employees.

. Rebuilt files/reports from paper system to electronic form.

Strength Management & Executive Liaison

. Maintained and updated statistical reports for oversight and approval.

. Administered personnel files and promotion packets.

. Assumed responsibilities of department's Supervisor in her absence;

maintained the President's calendar, and scheduled weekly training

meetings.

. Interviewed incoming personnel to meet with the President; placed

incoming personnel to appropriate department to maintain 80% to 100%

strength management.

Executive Secretary

. Designed and maintained daily training schedules.

. Setup and assisted with weekly training meetings.

. Oversaw monthly training classes and events.

. Organized company's training files, employee's evaluation, and progress

reports.

EDUCATION:

Currently Pursuing Bachelor of Science Degree in Health Services Management

Virginia College, Tampa, FL.

Associate of Arts, Business Administration

2008 to 2009

American Intercontinental University, Hoffman Estates, IL.

Completed over 80 credit hours throughout career. Course highlights

include:

(Fundamentals of Marketing

(English Composition/Communications

(Computer Applications

(Business Law & Ethics

(Keyboarding (70+wpm)

(Human Relations

(Management Principles

(International Business

Contact this candidate