Nursing Home Administrator Customer Service
Resume:
Objective
Executive Director/Administrator position in a senior living facility
allowing me to use demonstrated organization, customer service,
communication, and regulatory compliance skills proven by 6 years of
successful facility operation to achieve quality of life and operational
goals for residents, families, and staff.
Profile
Motivated, personable business professional with college degree and
Nursing Home Administrator license and a successful 6-year track record
of facility operation and regulatory compliance. Diplomatic and tactful
with professionals and non-professionals at all levels. Accustomed to
handling sensitive, confidential records. Demonstrated history of
producing accurate, timely reports meeting supervisory requests and
company policy guidelines.
Professional Experience
gRACE HEALTHCARE, L.L.C. Tri County Healthcare Center, Adamsville, tn
7/09 - 8/10
NURSING HOME ADMINISTRATOR
Provided management and oversight for operation of a 144-bed skilled
nursing facility. Maintained state and federal regulatory compliance.
Investigated all resident and family complaints. Developed and maintained
facility census.
o Increased size of locked behavional unit from 24-beds to 40-beds to
better serve a particular population need in the facility's market
area.
o Increased average Medicare census by 40% over a 12 month period.
o Worked with in-house rehab provider to reach full staffing for the
first time in three years.
o Increased daily Medicare reimbursement by 75% during 2010 budget year.
o Improved the facility's overall financial performance, meeting or
exceeding operational budget for the first time since being purchased
by Grace Healthcare.
o Facility received five deficieincies for 2009 survey. Also directed
the facility to a no deficiency Federal Life Safety follow-up
inspection and a deficiency free Life Safety Code complaint by the
state.
MEMPHIS JEWISH HOME AND REHABILITATION CENTER - cordova, tn 3/08 - 5/09
ASSISTANT NURSING HOME ADMINISTRATOR
Management of admissions, marketing, and business office divisions of a
160-bed skilled nursing facility. Oversight of outsourced skilled therapy
service group, food service provider and environmental services
department
o Coordinated reconfiguration of facility beds to establish a 40-bed
skilled rehabilitation unit.
o Increased average Medicare census 20% the first 3 months skilled unit
open.
o Developed outpatient therapy program and increased patient base by 50%
in 3 months.
o Replaced food service provider and environmental services contractor.
o Improved resident satisfaction with food service from 72% to 95% in
first six months of food service provider contract.
o Revised admission policy and procedure and admission paperwork packet
to streamline admissions.
community care centers of Mississippi - Landmark of Desoto, Horn Lake, Ms
11/04 - 2/08
NURSING HOME ADMINISTRATOR
Provided management and oversight for operation of a 60-bed skilled
nursing facility. Maintained state and federal regulatory compliance.
Investigated all resident and family complaints. Developed and maintained
facility census.
o Maintained 97% occupancy rate and a 20% Medicare census.
o Averaged four survey deficiencies per year 2004 through 2007.
o Had one reported complaint to the state survey agency 2004 through
2007.
COMMUNITY CARE CENTERS OF MISSISSIPPI - Brandon Court, Brandon, MS
1/04 - 11/04
Administrator in Training
Worked with preceptor in a 100-bed skilled nursing facility/assisted
living/CCRC combination facility to meet licensure requirements for
obtaining a nursing home administrator's license.
o Worked in all departments in the facility during 6 month AIT training
period.
MISSISSIPPI STATE DEPARTMENT OF HEALTH - Jackson, MS 2/01 - 12/03
Health Program Specialist, Sr.
Developed and conducted statewide training program for childcare
providers and childcare licensure staff. Published and distributed a
monthly Information Memorandum. Provided regulatory support to field
staff.
o Converted 40+ training session's program information to PowerPoint
presentations.
o Increased childcare provider training participation by 48%.
city of jackson, department of parks and recreation - Jackson, ms
3/99 - 2/01
ATHLETIC DIRECTOR
MANAGED MULTIPLE PROGRAMS AND FACILITIES. DEVELOPED ANNUAL ATHLETIC
DIVISION BUDGET. SUPERVISED FACILITY USAGE CONTRACTS, ATHLETIC EVENTS
ATHLETIC DIVISION STAFF OF 57 EMPLOYEES. IMPLEMENTED PUBLIC RELATIONS
PROGRAM TO INFORM PUBLIC OF ACTIVITIES AND ATTRACT EVENTS TO CITY-OWNED
FACILITIES.
o INCREASED PROGRAMMING FOR 60+ ATHLETIC VENUES BY 24%.
o Hosted weekly radio program outlining athletic events in the city,
reaching 57 of 82 counties statewide.
o Attracted first ASA National Tournament to Jackson venue, creating $3
million in economic impact.
Education
Eastern kentucky university - Richmond, ky
BACHELOR OF ARTS DEGREE, 1993
delta state university - Cleveland, MS
ADDITIONAL STUDY, 1983 - 1989
northeast MS community college - Booneville, MS
ASSOCIATE OF ARTS DEGREE, 1982
Professional Certifications
Licensed Nursing Home Administrator - Tennessee #3183
LICENSED NURSING HOME ADMINISTRATOR - MISSISSIPPI #1186 (INACTIVE)
SERVSAFE FOOD PROTECTION MANAGER CERTIFICATION - 4/06 TO 4/11
CERTIFIED INVESTIGATOR/INSPECTOR - COUNCIL ON LICENSURE, ENFORCEMENT AND
REGULATION
OFFICE SKILLS
Proficient in use of office computer systems, scanning hardware and
digital imaging equipment. Software skills include American Healthtech,
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft
Publisher, Microsoft Access, Adobe Photoshop and Adobe PageMaker.
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