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Sales Customer Service

Location:
McHenry, IL, 60051
Posted:
August 19, 2010

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Resume:

Jennifer H. Myers

*** ***** **** ******* **, ****1

Phone: 815-***-**** Email: ablw8k@r.postjobfree.com

Summary of Qualifications

Experienced marketing professional and technical writer/editor with

extensive experience in highly varied assignments for niche-oriented trade

publications, as well in advertising production and the healthcare

industry. Accustomed to meeting tight deadlines with attention to detail.

Practiced in managing people in both large and small groups and achieving

goals efficiently and accurately. Extremely organized, detail-oriented,

high-energy problem-solver who works with others to accomplish all

objectives.

Professional Experience

Dell Inc., Buffalo Grove, IL 2010 -

Present

MARCOM Analyst

. Responsible for S+P promotion projects including software, projectors,

digital signage and printers, and writing whitepapers and performing

customer case studies for those product lines.

. Organize marketing events including creating evites for marketing

events, setting up web pages with links and create post-event emails

to follow-up with attendees and registrars.

. Responsible for corporate card activities including orders for

contracted vendor events, tracking MDF/cost centers, preparing and

submitting corporate card statements.

. Coordinate requisitions with project owners for creative and

translation projects.

. Obtain purchase orders and ensure that invoices are submitted

correctly from suppliers. Track projects in spreadsheet for marketing

operations partner.

. Organize site-wide quarterly Communications Meeting, including meeting

content, creating slide deck, set up Live Meeting/Dial-in for Remote

team, manage site set-up with IT Team and Sales Support.

. Proofread and edit copy for programs as needed including projectors,

digital signage bundles and printers, both printed and on-line

materials.

Freelance Editor/Writer, McHenry, IL 1998 - Present

. Meet timelines of editing/writing/proofing business for 100% of

projects.

. Write for trade publications in various industries, including

workplace compliance and safety, long-term healthcare facilities and

hospitals, paint and powder coatings, and electrical engineering,

among others.

. Procure and edit feature articles, interviews, news sections, product

write-ups and press releases.

. Maintain a network of writers and editors to ensure accuracy and

deadlines are met for every assignment.

IHS Publishing, Libertyville, IL 1994 - 1998

Advertising Production Manager

. Managed all advertising sales and client information while supporting

sales force.

. Tracked all advertising revenue by monthly issue to be certain that

budgets were met before closing ad sales.

. Presented accurate revenue totals to accounting and sales departments,

as well as publisher.

. Facilitated layout meetings and distributed pagination of each edition

with editorial department, ensuring that all advertisements were

placed where required by clients.

. Responsible for keeping all departments synchronized and on printing

schedule.

. Collected all necessary materials from advertisers, checking films for

specs including size and color(s) as needed.

. Designed advertisements per client specs within production department

as necessary.

. Final approval on blueline proofs, checking for detailed accuracy on

advertising content as well as editorial articles and pages before

each edition was printed.

Allscrips Pharmaceuticals, Vernon Hills,

1991 - 1993

Bids/Contracts Coordinator

. Supported national sales force of 30+ to coordinate pricing for all

potential new accounts, determined by size of medical practice and

expected volume of product purchased.

. Assembled account packages for sales presentations.

. Accountable for accurate account information, including current

pricing and expected adjustment dates.

. Collaborated with upper management to adjust pricing for current

accounts.

. Tracked drug pricing and usage for each customer.

. Managed individual account formularies, working with in-house

pharmacists to ensure that each office account was ordering to the

highest efficiency, according to its needs.

. Started with company as customer service representative for the

northeast region of the United States, responsible for customer

relations including customer phone calls, order accuracy, updating

monthly sales reports for region's sales force and vice-president of

Sales. Promoted after one year.

Education

Bachelor of Arts; Major - Corporate Communications - Emphasis on Marketing

and Advertising

Northern Illinois University, DeKalb

Computer Skills

Microsoft Windows, Microsoft Office (Excel, PowerPoint, Word, Outlook),

Adobe (Photoshop, Illustrator)

Volunteer Work

. Landmark Elementary School, McHenry, IL 2003 -

Present

Work in classroom setting assisting teachers with classroom projects and

students with classwork, in full-class and small-group settings. Worked to

raise thousands of dollars for classrooms/teachers through the

parent/teacher organization by means of various fundraising programs,

including successfully expanding a shopper/gift card program.

. McHenry Area Soccer Federation, McHenry, IL 2006 -

Present

Head-coach and assistant-coach two differing age teams through every fall

and spring season during this time period, teaching game skills to kids,

coordinating game schedules/dates/locations with parents and other coaches,

as necessary, and attend required league meetings and training.

Substitute Teaching Certificate

Illinois State Board of Education, substitute teach in Lake and McHenry

Counties



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