Insurance Vice President

JOHN MUELLER

* ****** ****** ********, ** *****

973-***-****(cell)

973-***-****(home)

************@*****.***

PROFILE

Liability Claims Executive with expertise in the oversight and handling of

complex claims. Proven ability to establish policies and procedures manage

expenses and motivate and develop team members. Track record for improving

profitability by identifying and implementing innovative approaches to

increase recoverables and reduce claims costs and expenses. Highly

skilled at recognizing industry trends and positioning organizations to

react/adapt to take advantage of opportunities. Core strengths include

data analysis, project management, and a focused, no nonsense approach to

solving problems. Reputation as an industry "go to" claims expert.

PROFESSIONAL EXPERIENCE

EVEREST NATIONAL INSURANCE COMPANY, Liberty Corner, NJ 2008-

2010

A multiple lines commercial program insurance carrier

Vice President, Excess Claims

Recruited to manage staff handling national excess claims produced through

the CV Starr program, with a premium of $240m. Business written over large

retentions and primary lines coverage in the Public Entity, Construction

and General Business areas. Duties included active diary management, timely

reserving and accountability for file quality and results.

. Vigorous review and management of existing cases resulted in

acknowledged upswing in quality review scores.

MITSUI SUMITOMO MARINE MANAGEMENT, Warren, NJ

2005-2008

A multiple lines commercial insurance carrier

Assistant Vice President, Claims

Built, and then managed, the National Central Claims Unit for general

liability and Umbrella claims nationally. Responsible for indemnity and

expense results, in addition to overall quality. Provided guidance on

litigation issues and implementation of related fee review programs.

. Aggressive management of the general liability book, particularly

the elevator program contributed

significantly to the reduction of IBNR and expenses in excess of $5

million.

CRUM AND FORSTER INSURANCE, Morristown, NJ 1980-2004

A multiple lines commercial insurance company

Vice President, Claims (1989-2004)

Managed high exposure liability claims countrywide in general liability,

automobile, Umbrella and Management Protection coverages. Responsible for

Environmental, Construction Defect, Staff Counsel, Subrogation and Quality

Reviews. Directed overall analysis of results in indemnity and expense.

. Researched and implemented a plan to increase subrogation

recoverables. Organized and directed a nationwide staff of eight, and

implemented procedures and goals. Increased recoverables from $1.3

million in 1993, to $16.7 million in 2003.

. Created an environmental claims unit upon learning of the dissolution

of the handling TPA. Interviewed personnel and handled all logistics

for this start-up unit. Key decisions led to savings of $2 million

per year, while improving technical handling and indemnity results.

. Led a comparative analysis on the best way to handle legal fee

reviews, in-house staff versus outsourcing. Made the decision to

outsource, negotiated terms and implemented program through visits to

key regional staff offices. The program saved an average of $4

million per year.

. Instrumental in the development of Claims Cost Management program,

which overhauled "best practices", designed to reduce claims

"leakage." Directed liability implementation and followed-up with

file reviews which confirmed that program reduced indemnity "leakage"

from 9% to less than 2%, and expense "leakage" from 20% to less than

2%.

. Designed, implemented and revised national reporting procedures,

through which high exposure and coverage matters were reported to

Home Office Staff for review and guidance. Through this program and

the judicious granting of authority, extra contractual cases were

prevented, while achieving appropriate indemnity outcomes.

Assistant Vice President, Claims (1986-1989)

Managed high exposure primary liability claims nationwide. In addition,

handled all claims audits and training.

. Designed and implemented independent adjuster fee review program.

. Revised and implemented quality control review procedures to measure

claims indemnity "leakage" and tie it in to a basic grouping for

training purposes.

. Researched alternative methods of initial reserving and projected the

impact of each method. Presented to CEO for consideration.

Home Office Claims Examiner (1983-1986)

Managed an oversight diary of high exposure primary and Umbrella files

reported from regional offices; participated in claims reviews and

training.

Regional Claims Manager (1980-1983)

FIREMAN'S FUND INSURANCE COMPANY, Parsippany, NJ

1973-1980

A national carrier writing commercial and personal lines insurance.

Claims Supervisor (1975-1980)

Responsible for staff of seven and their work product, including large

exposure cases.

Claims Representative (1973-1975)

EDUCATION AND PROFESSIONAL TRAINING

B.A., Sociology, ALMA COLLEGE, Alma, MI,

Casualty Claims Law Associate, AMERICAN EDUCATIONAL INSTITUTE,

Fraud Claim Law Associate, AMERICAN EDUCATIONAL INSTITUTE

PROFESSIONAL AFFILIATIONS

American Insurance Association Delegate; Member, Liability Committee

Defense Research Institute

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