Customer Service Manager
Resume:
Roy E. Morris
*** ******* **** *******, *.C. ****1
ablw32@r.postjobfree.com
Cell 864-***-**** (Best Number )
Home 864-***-****)
SUMMARY
1.5 years Store Management
6.5 years Jet Engine Mechanic USAF.
17 years Outside Sales Account Executive, Sales Management, and Business to
Business
Sales Development.
Ata -A, Sub-Prime and 2nd mortgage lending, FHA and Conforming Lending,
customer service and processing experience.
High achiever with excellent interpersonal and communication skills.
Knowledgeable about the Mortgage and Broker Industry.
U.S. Air Force 1971-1977 Jet Engine Mechanic
Store operations for the Spinx Company.
EXPERIENCE
The Spinx Company
August 2008 - Present
Manager Greenville, SC
Responsible for overall store operations including customer service, daily
paperwork, audits, category controls, employee development and accountable
for facility appearance. Attended C.A.M.P. Spinx, AMIT, Safety Coordinator
classes and The MIT class. Placed in the MIT program in March of 2009
completing radiant training at #199. Assigned by the TM to recruit, hire
and train new employees for better service and controls. Completed four
weeks of food training at location #178 also assisting with POS operations
during peak times.
FMF Capitol Pickens, SC
Account Executive
Service Mortgage Brokers in the Upstate South Carolina area with
Conforming, Alt- A and Sub-Prime loan products. Evaluate potential
borrowers credit and income qualifications per set underwriting guidelines
and assure borrowers are qualified for loan products, Price programs,
evaluate appraisals and loan documentation, assist in getting the loans to
the closing loan processing data entry, contact management with Mortgage
Brokers and handling a wide variety of issues that arise during the loan
process.
Develop and service a large base of Mortgage Broker contacts in Greenville,
Spartanburg, Anderson and Easley, South Carolina. Recently extended area
to Asheville, North Carolina and Columbia, South Carolina.
Eastern Savings Bank Pickens, SC
Account Executive
Service Mortgage Brokers in the Upstate South Carolina area with
Conforming, Alt- A and Sub-Prime loan products. Evaluate potential
borrowers credit and income qualifications per set underwriting guidelines
and assure borrowers are qualified for loan products, Price programs,
evaluate appraisals and loan documentation, assist in getting the loans to
the closing table including loan processing data entry, contact management
with Mortgage Brokers and handling a wide variety of issues that arise
during the loan process.
EDUCATION
BBA, Business Management
Tampa College 1983 - 1987
GPA 3.7
Lamphere High School
Graduate 1970
GPA 3.8
Us Air Force
Jet Engine Mechanic
1971 - 1977
REFERENCES
Mike Joyner
Regional Manager and Former Direct Supervisor
FMF Capital, Southfield Michigan
Charles Wade
Regional Manager and Direct Supervisor
FMF Capital, Virginia Beach, Va.
Roger Hayes
Spinx Company Area Manager
Rachel Polen
Our Cow Inc
Pickens, SC.
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