Customer Service Insurance License

Jolene L. Gonzales

*** ******* ****** *********

North Canton, Ohio 44720

Home Phone: 330-***-****

ablw2v@r.postjobfree.com

[pic]

OBJECTIVE: To obtain a job where I can use my professional people skills

as well as good work ethic to benefit my employer. I am able to work on my

own with confidence or in a group atmosphere. I have a friendly and

dependable nature. I look forward to a new opportunity to further my

knowledge.

EDUCATION/CERTIFICATION:

Steinbach Regional Secondary School Class of 2002 - Steinbach, Manitoba,

CANADA -(Majored In Business)

Hondros College 2009, Uniontown OH - Life & Health Pre Licensing Course.

Licenses:

Life & Variable Products Insurance License

Accident & Health Insurance License

COMPUTER SKILLS:

-Microsoft Office: Word/Excel/Power Point

-Lotus Notes Email, Outlook Email

-Act Data Base

- AS 400

-Online Quoting Programs

-Some Adobe Photoshop, Corel Draw

-Some Quick Books

* I am confident I am able to become proficient with any program needed to

perform my duties.

ASSETS:

. Reliable/ hard working/punctual/friendly/outgoing

. Human Resource/Workman's Comp experience.

. Able to Multi Task & Work Independently

. Typing speed : 85 WPM.

. People/verbal/written skills

. Switch Board Experience (7 Lines)

. 3 years of experience in the Health/Life Insurance field

Employment History (most current first)

Van Nostran Young & Associates

March, 2007 to July, 2010

Owner/Boss: Doug Van Nostran

Phone: 330-***-****

Position: Benefits Accounts Manager for the Group / Individual Health

Insurance department.

Duties:

-Answering the phones. (Customer Service)

-Group & Individual Policy Quoting

-Managed the Client date base & filing system.

-Problem solving (Billing Problems, Coverage Problems)

-Prepared presentation materials for Sales Agents (Presentation

Spreadsheets, applications, ect.)

Reason for leaving: Due to changes within the Agency as well as being

changed from full time to part time hours, I am now looking for new full

time employment.

Loewen Windows

February 2005 - August 06, 2006

Supervisor: Mallory Corbett

Phone: 1-204-***-****

Temporary Position: Head Receptionist

Duties:

. Operated switchboard.

. Greeted visitors to showroom.

. Sorted time and attendance records.

. Sorted/delivered incoming and outgoing mail.

. Assisted in the completion of Human Resources tasks.

Temporary Position: Return To Work Administrator

Duties:

. Created schedules for hearing/lung capacity testing for all

employees; processed test data.

. Tracked all account payables from footwear and optometry vendors

for Accounting.

. Processed doctors' notes as well as compensation letters;

updated/prepared files.

. Received/copied/filed/routed accident reports for authorized

personnel.

. Ordered all Personal Protective Safety Equipment.

. Monitored employee absence for HR.

Reason for leaving: I worked on a temporary basis while waiting for the

processing of my Green Card so I could move to the USA to be with my new

husband. I moved to Ohio on September 8, 2006.

Buhler Versatile Inc.

September 2003 - November 2004

Position: Warranty Clerk

Duties:

. Worked in Customer Relations; assisted dealers and territory reps.

. Compiled all warranty claims.

. Entered accounts payable/warranty data onto spreadsheets.

. Created customer/dealer credit/debit notification letters.

. Posted financial transactions for the accounting department.

. Operated switchboard when necessary.

. Filed/faxed and other miscellaneous office tasks.

Reason For Leaving: The job involved expensive long distance commutes to

work; therefore I found employment within a more reasonable distance.

Contact this candidate