Brodie H. Urban, MLIS

ablw1x@r.postjobfree.com Home 412-***-****

**** ******** ****, ********* ***** PA 15025

EDUCATION

University of Pittsburgh, Pittsburgh PA Master of Library and Information

Science with electives in collection development, organizing information,

indexing & abstracting, storing and retrieving information, library

instruction, government information and publications, reference sources and

services, information technologies, and managing libraries & information

systems.

California University of Pennsylvania, California PA B.A. English /Creative

Writing

Member - ALA

Skills Developed through Work Experience 1992-2009 and My Philosophy

Organization of information and materials, and effective project management

leads to better outcomes.

In my two years at Book'Em, a non-profit that sends free educational books

to prisons, I developed a collection process utilizing reader advisory

skills in request fulfillment, and created a system to organize and

classify donated materials.

As a production assistant at University of California Santa Cruz, I

planned, organized and managed resources to maintain equipment, inventory

and stock, and ensured image quality throughout production process. A

critical skill was my expertise in a variety of methods and equipment to

mass produce and bind texts and on-demand print orders for faculty, staff,

and students meeting their exacting demand for quality and timeliness and

using the principles of project management and responsive customer service.

For 5 years as member of the Emergency Response Team at General Motors

Metal Fabricating Division (GM) I processed incoming / outgoing deliveries

in compliance with company, state and federal regulations. Excellent

customer service skills and attention to detail were essential in this

pressure-laden environment. Direct customer service care included incipient

stage fire fighting and emergency medical response according to established

protocols.

Customer Service - We exist in our roles to serve our customers and at

their pleasure.

Prompt, calm response was vital in my role as an Emergency Response Team

member at GM. Excellent costumer service was particularly important in

times of high stress as I assessed, prioritized and distributed the high

volume of emergency calls received in the communication center. To serve

the general public, I was the initial contact for non-employees to provide

vetted information and maintain confidentiality.

As deckhand in the Gateway Clipper Fleet, Pittsburgh PA, I was directly

responsible for key aspects of customer relations promoting the strong

reputation of the Fleet for service, compliance with safety procedures,

and customer satisfaction making tourists from the US and abroad feel

welcome and important.

Compliance and Attention to Detail - Assures every customer experience is

consistent.

Each of my positions has required adherence to process regulations and

procedures particularly my two years as the head of Security at Jefferson

Memorial Hospital, Jefferson Hills, Pa at which I developed and implemented

policies, oversaw lock and key control and all aspects of physical

security, instituted training programs and developed evaluation criteria.

My areas of focus blended compliance to procedure and respectful service to

all customers.

Team Work - Individual contributions + esprit des corps = achievement of

our common goals.

Contributing as an effective team member with people from different walks

of life, varying life views and different literacy levels has been required

in each of my positions. At Jefferson Memorial, I liaised between

administration and law enforcement. At Book'Em I integrated myself into a

team of volunteers with different skills but working toward a common

purpose. As a deck hand we all supported one another on the goal - a safe

and memorable voyage for our customers. While individual contribution is

important, I recognize that team work in which we build on each other's

strengths results in a synergy that creates a more positive experience for

our customers.

Purchasing - The right materials consistent with budget and time

parameters achieves maximum value.

I have been responsible for purchasing management for some product

lines at Jefferson Memorial and procured donated library materials at

Book'Em always mindful that all dollars must work hard for an organization.

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