Manager Customer Service

(***)

****

DIANE M. BEHNKE

**** ******** *****, *** ******, WI 54241

H-920-***-****; C:920-***-****

***********@*****.***

Experience

March 2007 to February General Manager/Best Western Manitowoc, WI

2009 Lakefront Hotel

General Manager

Successfully lead a team of

managers and department employees

to be the best customer service

business in Manitowoc while keeping

the morale high, the team working

together, and the guest always

first. Daily walks through the

entire facility to assure that

everything is perfect for the

guests' satisfaction whether in the

dining room, the banquet hall, the

lounge or the sleeping rooms.

Assign departmental tasks that need

to be completed to keep the

facility up to or exceeding the

high standards that have been set

for the property.

Manitowoc, WI

Track revenues and expenses to

April 2004 to March assure proper margins in each

2007 department. Report tracking of

accounts, payroll, etc. to our

corporate office for their review

and direction. Assist the sales

department in selling the hotel's

services to various groups and

individuals.

Track local accounts assuring that

they are contacted regularly

regarding any hotel or banquet

needs. Assist sales manager in

building relationships with area

businesses by visiting them

personally to offer services.

Make daily bank deposit and change

orders for the facility. Check

deposits made by each department

for accuracy and investigate

discrepancies.

Track billing for the property to

ensure that invoices are sent out

and paid in a timely manner.

Record all invoices in the

corporate accounting system with

proper coding for budgeting

purposes for each department.

Enter daily payroll numbers and

weekly tip reports into

appropriate spreadsheets for

reporting to corporate office for

payroll.

Receive and distribute payroll

checks to employees.

Office Manager/Best Western

Lakefront Hotel

Office Manager

Payroll - Enter hours worked by employees daily into the corporate payroll

system.

Enter new employees into the payroll system as needed, assuring that all

necessary

paperwork is properly filled out by employees.

Audit employee files periodically for changes in information (ie: address,

phone numbers,

exemptions on W-4, insurance changes, etc.)

Enter information regarding tips and minimum wage

issues and report such through the online payroll system to the corporate

office

Deposits - Collect individual department deposits for the day, check for

accuracy

and investigate any discrepancies.

Calculate and make daily deposit for the Hotel. Count the change drawer to

make

sure that the correct amount of change remains in the drawer and make change

orders with

the bank.

Accounts Receivable - Retrieve event tickets from banquet supervisor and

post to proper account and

create statement for same to send to clients. Keep an organized filing

system of such and post to proper accounts when payments are

made. Periodically run aging reports to track past due accounts

and re-bill.

Oversee front desk personnel - Confirm scheduling with the front desk

manager.

Solve any issues that may arise with guests to keep positive customer

satisfaction. General knowledge of all front desk functions so as to help

when needed. ie: Answer phones, make reservations, check guests in or out,

and help guests to have a pleasant experience.

August 2001-September Nash, Spindler, Grimstad & Manitowoc, WI

2003 McCracken, LLP

Legal Secretary

Transcribe legal papers, documents, and medical summaries

File legal papers with the court in a timely manner

Schedule appointments between law firms for depositions and other legal

matters

References

References are available on request.

Contact this candidate