Customer Service Human Resources

LaTisa S. Ogletree

** *** **** . ****** ****, AL . 706-***-**** *********@*****.***

OFFICE MANAGEMENT/EXECUTIVE SUPPORT

** *****' Experience in Responsible, High-visibility, and Multitask

Environments

"Solving Problems and Taking the

Initiative"

A positive-thinking, results-oriented, and team-spirited Administrative/

Executive Support Professional recognized for proactively exceeding

organizational mandates over past 14 years in diverse work environments.

CORE STRENGTHS

Familiar with all aspects of business management Document control -

information processing

Adept at strategic analysis, planning & forecasting Hardworking,

detail oriented, able to multi-task

Excellent training, leadership, & communication skills Customer service &

client retention

Extensive Accounting background & Risk Management Sales & Marketing

Support

PROFESSIONAL EXPERIENCE

Road America, Columbus, GA 2006 - 2009

Workforce Coordinator

Manage the Response Center on a real-time basis ensuring Operational

Employees are handling the workload effectively & adhering to company

policies, rules and guidelines.

. Switchboard operation for Columbus & Miami call centers

. Recording daily callouts & all attendance issues

. Monitor and control call volume by analyzing call forecast & CMS

. Coordinate action plans with Supervisors & Team Leads to improve

service levels

. Data Entry of disciplinary actions, & various tracking reports

. Process, verify & record absences from submitted physician excuses

. Train newly hired Workforce Coordinators

. Perform other duties as assigned by Management & Human Resources

. Make recommendations regarding policies & procedures for improvement

Assistance Coordinator 2006

Responsible for handling customer service inquiries & resolving problems

associated with the roadside services to our client base.

. Receive calls from stranded motorists within performance standards

. Receive & deflect information calls to the appropriate department or

warranty company

. Dispatch roadside assistance from received calls within performance

standards

. Dispatch confirmation when no calls are in que

. Assist Human Resources by filling in for Receptionist when needed

Johnson's Express, Salem, AL. - Part-time 2002 -

2005

Administrative Assistant

Provided support to the CEO with various duties, including screening

prospective new-hires, scheduling clients, dispatching drivers, account

payables & receivables.

. Assisted in preparing annual reports, fiscal budgets, and research &

application of nonprofit grants.

. Initiated database management & information processing including

creating all reports & documents.

. Managed & handled all day to day operations in absence of CEO

. Coordinated & planned safety meetings

. Took organization from start-up position to over 500 clients in less

than 24 months

Medical Weight Management, Columbus, GA. 2000 - 2002

Office Assistant

Provided support to the Operations Manager to include answering multi-line

calls, balancing cash drawer & maintained inventory control of controlled

drugs.

. Spearhead conversion of manual database to Medical Management

Software

. Voluntarily attended community heath fairs to build key alliances

with other healthcare organizations & solicited most new clients

during employment

. Transported physician on duty to Fayetteville, GA location twice

weekly

Interim Personnel, Columbus, GA 1997 - 1999

Office Assistant @ Keebler Company

Performed basic office duties while answering multi-phone lines

. Implemented reports & procedures to ensure optimum shipping

efficiency.

. Acted as a liaison between Supervisors, Management & Corporate

executives to ensure quality control & customer satisfaction.

. Decreased productivity errors by 12% within the first year by

troubleshooting & problem solving.

Office Assistant @ Aflac Broadcasting 1997

Performed basic office duties while answering multi-phone lines

. Worked with VP of Finance & Controller to close accounts receivable &

payables.

. Organized & stored all files

. Provided administrative support to CEO & CFO.

EDUCATION

Auburn University Montgomery, Montgomery, AL 1992 - 1996

Completed 158/200 hrs. toward Bachelor of Business Management

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