Customer Service Manager

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Ramsey Scott

*** ***** **** **

Pelham, AL 35124

Phone: 205-***-****

Alt. Phone: 205-***-****

E-mail: ablw1l@r.postjobfree.com

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Objective

Earn a position within a company focusing on customer service and

encouraging diversity as well as promoting from within

Summary of Qualifications

Over 10 years of providing quality customer service in a variety of

fields ranging from grocery and retail to call center and veterinary as

well as food service. Typing ability is 44 wpm and I am computer

proficient in most all hardware and software including Windows programs

(Excel, Powerpoint, Word, etc) and Mac programs.

Work Experience

Customer Care Agent (1/2010 - 13/2010)

SITEL Corp, Irondale, AL

Inbound call center agent handling variety of customer service needs from

general to account specific, also provided Tier 1 technical support and

assisted customers in selecting devices, plans and accessories and

placing orders for customers by request. Also researched and submitted

credits under reasons ranging from Billing Errors to Goodwill. Peak

ranking 12 out of 309 agents currently ranked as 105/309

Owner/Operator (2/2000 - 13/2010)

Total Pet Care Services, Birmingham, AL

Assist clients in the care of their pets including house/pet-sitting,

bathing and some grooming, pet- walking, pet consultations and veterinary

referrals. Also assisted customers in re-homing animals and light house-

sitting duties provided upon request

Halloween Expert (9/2010 - 10/2010)

Party City, Irondale, AL

Assisted customers with general merchandise selection, all Halloween

merchandise including costumes, make-up, shoes and decorations, cleaning

and stocking as requested by manager

Stable-hand (2/2009 - 8/2009)

Jackson Stables, Odenville, AL

Care for farm animals, especially the equines by feeding, watering and

cleaning. Also assisted the owner with weeding, plowing and seeding.

Aided the stable manager and the trainer as well as equestrian owners and

riders, assisted on horseback tours and other farm duties by request

Counter Associate (12/2008 - 2/2009)

Smoothie King, Homewood, AL

Assist customers with sales and purchases, make smoothies, cleaning

duties as required

Pet Nurse/CSC (9/2004 - 1/2006)

Banfield, The Pet Hospital, Birmingham, AL

Assisted DVM, customer service, and complete animal care.

Cashier (7/2004 - 8/2004)

Pet Smart, Birmingham, AL

Operated register to ring up customer purchases. Stocked and straightened

store when needed.

Education

University of Montevallo

Montevallo, AL

Pre-veterinary (Biology) major coursework taken with a minor in Spanish.

Classes also taken in Psychology and Philosophy. Also submitted articles

for inclusion in the school's literary magazine through Deborah

Shackelford (Editor).

Jefferson State Community College

Birmingham, AL

Courses taken include Veterinary Technology, Spanish and Psychology

Additional Qualifications

Volunteer for Humane Society of Shelby County for 5 years.

Contact this candidate