Jeffrey Tyma

***** ********* *****

Strongsville Ohio 44136

C: 216-***-****

ablw04@r.postjobfree.com

OBJECTIVE:

A position where there is opportunity to work with people in an environment

of excellence and passion.

EDUCATION:

Associate of Science, Web and Graphic Design (GPA: 3.96) August 2004

Florida Technical College, Orlando, Florida

CERTIFICATIONS:

August 1996 Certification:

PC Repair Professional Career Development Institute Atlanta, Georgia

Ability to troubleshoot, repair and build Intel/AMD-based PC systems

including installation and maintenance of Windows 98/2000/XP,Vista

operating systems.

May 2001 Certification:

Associate Webmaster Professional Florida State University (Online) Orlando,

FL.

Proficient in HTML and general website design.

SKILLS:

Dreamweaver MX Fireworks MX

Flash MX ColdFusion MX PC

Laptop Repair

Director MX Photoshop

PC Desktop repair

3ds Max 5 Javascript

TECHNICAL WORK EXPERIENCE

Tech Support-Independent Nov 28, 2007 - Jan 21,

2009

Title: Independent Contractor Location: OH

. Dell warranty work

. Upgrading and maintaining of customer's computers.

. Replacement of LCDs, motherboards, hard drives, memory, DVD drives and

all hardware related parts on all laptops and desktops.

. Installation of operating systems.

Vertex Computer Systems

Oct 16, 2006-June 2007

Title: Technical Support

Location: OH

Term: Full-time Contractor

. Tech Support Customer Service Phone Representative

. Looking at customer satisfaction provided them the best support.

. Deliver the best support experience looking at customer's expectation.

Pomeroy IT Solutions

Dec 11, 2006-Feb 2007

Term: Part Time Contractor

Location: OH

Title: Help Desk/Tech Support

. Imaging and installation of PC's for First Merit Bank and Cleveland

Public Schools.

. Service calls break-fix for First Merit Contract.

NON TECHNICAL WORK EXPERIENCE

Fox International Feb. 26, 2009-Aug. 28,

2009

Customer Service - Coby Customer Support Location: OH

. Tech Support Customer Service Phone Representative for electronic

products

. Take customer calls and provide assistance in resolving problems.

. Documenting call activity in the system.

United Airlines May 1986-September 2007

Title: Various Location: FL, CO, DC

. Loading and unloading freight, baggage, food services and supplies

from the airplanes.

. Operate a variety of motorized equipment requiring a high degree of

operating skills.

. Perform interior cabin cleaning, supply set-up and lavatory tank

servicing on all types of aircraft to prepare cabin for next flight.

VOLUNTEER

Habitat for Humanity- March 2009-Present.

. ReStore - Customer Service - Helping customers with selecting and

purchasing home improvement items; delivery/pick-up donated

merchandise; stock/warehouse

. Home Construction - Assisted crew building new homes for member

families. Experience in installation of siding, wiring, insulation and

drywall, mudding, painting, and deck construction.

Contact this candidate