Quality Assurance Customer Service
Resume:
ANTONIA POGUE
ablvwv@r.postjobfree.com
QUALIFICATIONS
Driven Life Science Professional with extensive Quality Assurance, Research
& Development and Operations experience. Demonstrates the ability to work
across multiple departments and communicate with internal and external
customers. Flexible contributor who takes initiative to improve process
and performance matrixes. Brings strong technical skills as well as
professionalism, customer service and business awareness.
. 9 Years of Technical Experience and Support . Program and
Protocol Development
. Expert in Complex, Scientific Solutions . Technical Trainer
and Quality Advocate
. Excellent project management and problem solving skills
. Advanced scientific writing, data analysis, charting and
graphing skills
. Computer savvy; proficient in Microsoft Office, XLStat and
SAS
. Accustomed to fast paced, structured and empowered work
environment
BS - Food Science/Minor in Human Nutrition - Washington State University -
Magna Cum Laude
EXPERIENCE
Food Scientist/Part Time/Temporary Darigold (via Kelly
Scientific) September 2009-April 2010
Responsibilities and accomplishments:
. Provided technical support to the organization's Consumer Products
Division and Ingredients Division.
. Analyzed effectiveness of the organization's regulatory database and
filing systems and provided short and long term solutions to improve the
company's audit readiness.
. Audited completeness and accuracy of product nutrition label files and
utilized Genesis software to update nutritional information as necessary.
. Audited completeness and accuracy of product formulation files and
performed back formulations from plant production information when
necessary.
. Researched iCiX, a web based document sharing program, and managed the
organization's conversion to the iCiX platform.
. Developed a system to monitor supplier compliance of iCiX's documentation
requirements.
. Researched methodology for the nutritional study of dairy products and
designed a nutrition fact study for whey and milk protein concentrates.
. Updated the Product Specification database for the Marketing Department.
. Assisted marketing in the preparation of a business proposal for Utah's
WIC program.
. Worked with the Ingredients Division and Kehilla Kosher organization to
update Digital Kosher product information.
Sensory Scientist
Continental Mills 2002-2008
Responsibilities and accomplishments:
. Utilized sensory science, the study of the human senses (sight, hearing,
taste, smell and touch), to identify and define the key characteristics
of the company's products and determine overall quality and consumer
acceptance.
. Developed and implemented company shelf life program including the
employment of a technical sensory group to evaluate environmentally
accelerated or "aged" product on a weekly basis.
. Managed stability and shelf life testing of up to 30 products per year
including trouble shooting with formulators and packaging to resolve
resultant issues.
. Guided company on the use of new or alternate ingredients by designing
specialized tests to evaluate product quality (difference tests) and
consumer acceptance (liking/preference tests) including ballot
development, data interpretation and easy to read reports tailored to the
target audience.
. Recruited, screened and trained taste test participants, coordinated test
schedule and managed participant database and reward system.
. Collaborated with marketing and outside sensory consultants to conduct
drivers of liking study for select retail product categories and helped
guide the formulation of new product lines.
. Administered home use tests to approve new products for clarity of
instructions and ease of use.
. Collaborated with outside laboratories to perform instrumental
measurements on shelf life products and correlated results to sensory
acceptance measurements.
. Presented shelf life and driver study results across the organization
including operations, quality assurance, procurement, R&D and sales and
marketing VP's.
. Designed experiments and developed a protocol to approve the stability of
goods during the FDA mandated zero-trans-fat conversion.
. Worked with corporate quality team in designing a plant sensory program
to implement sensory screenings and trainings to QA staff at all plant
locations.
. Traveled to multiple plant locations and conducted sensory trainings to
QA staff in support of quality standards based programs.
. Advisory role in applying appropriate sensory methods to new materials
and finished goods for raw materials group and food service group.
. Worked with procurement to develop an automated process for allocating
aged inventory to appropriate sales venues or disposal routes.
. Introduced statistical testing techniques such as survival analysis,
drivers of liking, principle components analysis, preference mapping and
multiple correspondence analysis to the organization.
. Managed multiple, long term projects at a time requiring correspondence
to different teams with time frames and regular updates.
Quality Assurance Specialist
Continental Mills 2001-2002
Responsibilities and accomplishments:
. Developed QA Manual for outside warehouses to assure consistent
methodology and adherence to quality standards and safety procedures.
. Active liaison between R&D and operations during plant trials and the
development of new product specifications.
. Supervised technicians in hourly line checks, product evaluations and the
use of appropriate analysis methods.
. Audited batch production reports, examined discrepancies and worked with
operations to improve accuracy.
. Investigated and documented quality incidents and coordinated corrective
action with operations.
. Executed lot traces and managed product holds, releases and dispositions
as necessary.
. Audited co packers for adherence to product specifications and GMP's and
coordinated compliance.
. Resolved food service complaints through coordination with operations,
technical services and quality assurance.
. Performed Mock AIB inspections and coordinated action items for areas of
opportunity.
. Created bill of materials and process procedures for new products.
. Worked directly with upper management on staffing requirements and lab
specifications.
Research Assistant Washington State University 1998-2001
Responsibilities and accomplishments:
. Product development research utilizing dairy byproducts for the
Washington State Dairy Commission.
. Produced low fat cheese from dry milk powder and commercial enzyme
system.
. Worked directly with creamery management to develop a process for low fat
cheese production.
. Chemical and physical analysis on cheese and other dairy products
including instrumental texture evaluation, spectrophotometric amino acid
analysis, dye bound protein analysis, Monjonnier lipid extraction,
Babcock lipid analysis, electrode salt analysis and forced draft oven
moisture determination.
. Sensory analysis including descriptive analysis group recruiter, screener
and trainer.
. Quality assurance testing at the creamery with cheese and ice cream
products.
. Cheese maker and milk pasteurizer at the creamery including operation of
HTST pasteurization equipment and CIP systems.
. Maintained cheese cultures and milk inoculates using sterile techniques.
RELATED COURSE WORK
Washington State University:
General Microbiology, Food Microbiology, Organic Chemistry, Food Chemistry,
Food Analysis, Food Processing, Food Technology, Food Sensory Evaluation,
Meat Science, Dairy Science, Cereal Science, Food Fermentation,
Agricultural Processing, Advanced Research Techniques in Horticulture (GC
and HPLC), Food Laws and Quality, Food Preparation, Food Service Operations
and Product Logistics, Quantity Food Production, General Physics, Math for
Life Science, Biometry, Analysis of Variance of Designed Experiments,
Scientific Writing, Public Speaking, Oral Presentation Techniques for
Scientific Research, General Biology, Biochemistry, Human Anatomy, Human
Physiology, Nutrition for Living, Physiological Nutrition, Dynamics of
Dietetics, Nutrition in the Human Life Cycle
Professional/Job Training:
Creascience Multivariate Data Analysis, Hal MacFie Preference Mapping, Hal
MacFie Sensory Statistics, Barbara Rainey Introduction to Sensory,
Creascience Efficient Design and Analysis of Shelf Life and Stability
Studies
PERSONAL INTERESTS
The Arts, The Outdoors, Hiking, Running, Gardening, Cooking and
Entertaining
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