Customer Service Manager

WILLIAM M. TRUESDELL

ablvwn@r.postjobfree.com

** ********** ***** *****

919-***-**** (Home)

Youngsville, NC 27596

336-***-**** (Cell)

CAREER SUMMARY

A results-oriented seasoned professional with more than thirty years of

management and supervisory experience in Materials, Manufacturing,

Warehouse, and Distribution Operations within various industries. Well-

developed organizational, managerial, analytical, and interpersonal skills

combined with the ability to motivate and develop staff to improve

performance and reduce waste. Special skills and areas of applied

knowledge include:

* Lean Manufacturing * Kaizen/5S * Six-Sigma

* MRP/ERP

* Employee Development * Certified Lift Truck Trainer *

QS/ISO 9000 * EDI/DDL

* Team Building * Hazmat Shipping * Inventory Control *

Kanban

PROFESSIONAL HIGHLIGHTS

Catalyst Manufacturing Services. Morrisville, North Carolina

2006 - 2008

Contract manufacturer of printed circuit boards, cables and harnesses, and

box/system assemblies. ISO-9000 Certified. Non-union environment.

Materials Manager.

Managed materials planning, procurement, inventory control, warehouse,

and logistics activities.

Twenty-two direct and indirect reports.

. Implemented a daily Cycle Count program resulting in 98% inventory

accuracy and saving $60K per year on year-end Physical Inventory

costs.

. Identified and recovered over $135K in excess transportation costs

from carriers, customers, and vendors through the review and screening

of carrier invoices.

. Negotiated domestic and international carrier contracts resulting in a

45% - 70% savings over published rates.

. Reorganized the warehouse operations to support a multi-shift

operation resulting in no additional headcount added while the

business doubled in one year.

. Managed the plant recycling program.

. Received certification from the National Safety Council as a Lift

Truck Operator Instructor.

Leonard Buildings and Truck Accessories. Mt. Airy, North Carolina.

2002 - 2004

Manufacturer and retailer of manufactured buildings, carports, trailers,

truck covers and truck accessories. 50 retail stores located throughout

the Southeast.

Purchasing & Inventory Control Manager. (2002 - 2004).

Managed materials planning, procurement, inventory control, and

warehouse/distribution. Provided

customer service, delivery, and product support to 50 retail stores

located in five states. Twenty two

salaried and hourly reports.

. Designed and implemented layout for new 22,000 sq. ft. warehouse.

. Increased material fill rates to the retail stores from 65% to 93%

resulting in increased customer service and a reduction in expediting

costs.

Bombardier Aerospace (West Virginia Air Center). Bridgeport, WV.

1998 - 2001

Full-service aircraft maintenance facility that performed heavy maintenance

checks and modifications. Received ISO 9000 certification in 2001. Non-

union environment.

WILLIAM M. TRUESDELL

Page 2

Materials Manager. (1998 - 2001).

Directed material planning and procurement, inventory control,

purchasing, stores, shipping/receiving,

customer service, spares sales, and facility security. Twenty salaried

and hourly reports.

. Maintained average material fill rate of 93 - 95%.

. Reorganized department resulting in a 35% employee reduction in 2

years.

. Decentralized stores to locate materials, tools, and supplies closer

to point-of-use.

. Reduced material scrap due to spoilage by 75%. ($50K annual savings).

. Achieved 15% savings to department budget. ($150K annual savings).

. Implemented two-bin Kanban system to replenish line stations.

Nishikawa Standard Company. Fort Wayne, Indiana.

1997 - 1998

High volume manufacturer of extruded /molded rubber door and window seals

to the automotive industry (OEM). Tier 1 supplier. Major customers

include Ford, Honda, and GM. Received QS 9000 certification in 1997. Non-

union environment.

Production Control Manager. (1997 - 1998).

Managed the production control process including forecasting, production

planning and scheduling,

supplier planning, MRO purchasing, Tool Crib, inventory control,

shipping/receiving, EDI, and

customer service. 14 salaried/hourly reports.

. Provided 98% accurate monthly/quarterly sales forecast.

. Implemented level production schedule that increased shop floor

efficiency and reduced costs.

. Consistently maintained Ford Delivery Performance rating of 95% or

higher.

. Maintained a 95% inventory accuracy rate as demonstrated by daily

cycle counts.

Hendrickson Suspension. Kendallville, Indiana.

1990 - 1996

Manufacturer and supplier of heavy-duty (Class 8) truck suspension systems

and components (OEM and aftermarket). Tier 1 supplier. Union environment.

Major customers were Ford, Navistar, Mack Freightliner, and Volvo-GM.

Production Control Manager. (1995 - 1996).

Managed the production process, material planning and purchasing,

inventory control, scheduling of

orders, shipping and receiving, EDI, and delivery performance.

. Managed two-shift operation with eleven direct salaried reports and

two supervisors indirectly.

. Lead development of new attendance policy which resulted in a 40%

reduction in absenteeism.

. Reduced plant inventory by 35% ($1.9 million) in 12 months.

. Restructured Production Control Department that resulted in a

reduction of two indirect positions.

Project Supervisor. (1992 - 1995).

Organized and facilitated the development of written operator

instructions, plant operating procedures,

and employee training programs.

. Developed in-house employee training programs in manufacturing and

distribution.

. Implemented elements of Toyota Production System as demonstrated at

the Toyota Industrial Equipment plant (JIT, Kanban, visual factory,

employee empowerment).

. Facilitated and led employee involvement teams.

Distribution Supervisor. (1990 - 1992).

Supervised and directed the on-time assembly, packing, and shipping of

truck suspension parts. 40

direct hourly reports.

. Redesigned plant layout. Improved flow and gained 4,600 square feet

of valuable production space.

. Improved picking and packing efficiency by 25%.

WILLIAM M. TRUESDELL

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Central Soya. Decatur, Indiana.

1986 - 1989

Edible oil division. Manufacturer of refined vegetable oils.

Production Supervisor. (1986 - 1990).

Supervised the edible oil production process which included bleaching,

deodorization, hydrogenation,

and blending. Seven direct reports.

Navistar International. Fort Wayne, Indiana.

1972 - 1986

650,000 square foot warehouse and distribution center for heavy duty truck

parts. Union environment.

Warehouse Supervisor. (1978 - 1986).

Supervised 25-50 hourly employees in pick/pack operation, order

processing, shipping and receiving,

kitting, packaging, storage, and inventory control.

. Streamlined the small parts picking process which resulted in a 20%

efficiency improvement.

. Improved the picking/packing process which resulted in improvements in

delivery performance.

Material Handler. (1972 - 1978).

MILITARY

U.S. Marine Corps

. Honorable Discharge

. MOS: 0441 (Logistics)

EDUCATION

Master of Business Administration, Indiana Wesleyan University. May, 1995.

Bachelor of Science in Business, Indiana University, 1985

PROFESSIONAL AFFILIATIONS

APICS (1990 - Present)

. VP of Membership, Mountaineer Chapter Board of Directors (2000 -

2002)

Personal and professional references available upon request.

Contact this candidate