Raphael Sherfy

**** *. ********** ******

Tucson, AZ 85742

Home: 520-***-**** ablvvh@r.postjobfree.com

* *********

BS, Computer Science & Information Systems Management, University of

Maryland

Speak, read, and write English and Spanish fluently.

2

3 ADDITIONAL SKILLS

Windows 2000, Active Windows Small Microsoft Fluent in

XP, Vista Directory 2003 Business Exchange Spanish

Server 2003

Linux, Unix, Cisco TCP/IP Cabling

Ubuntu, Routers&Switche Knowledge and Documentation/Tr

s configuration aining

4

5

6

EXPERIENCE

Independent Cosultant, Tucson, AZ

September 15 2008- Current

Providing support for small businesses and home users for hardware and

software Microsoft XP, XP Professional, Vista, Win7,Windows 2000&2003

Server and Exchange server, Active Directory, printers, VPN, switches,

wired & wireless routers, cabling and anti-virus, and personal firewall

Software, for medical offices, small business, residential, and rental

apartment customers. Workstation re-imaging and migration. Voip Phone

Programming, Router and WAN hardware installation Sub-contracting to Tek

Systems, IBM, CoCo's, and Waste Mangeement.

Intuit Inc., Tucson, AZ March 21, 2005 - August 8, 2008

1 Point of Sale Support Engineer

Support QuickBooks accounting and financial software, and QuickBooks Point

of Sale retail software.

. Support Pro Advisor Support team assisting professional accountants,

Networking support team assisting multi user installations hardware and

software Quick Start software conversion team, Spanish Language support

team, High Power Work Team Liaison, QuickBooks Enterprise support team.

. Lowered heating/cooling bill with suggestion to raise building

temperature 1 degree Fahrenheit for 135,000 sq. ft. building

. Eliminated cost of Styrofoam coffee cups by suggesting change to reusable

ceramic mugs

Independent Cousultant, Tucson, AZ March, 1 2004 - March 21, 2005

Supported small business hardware and software Microsoft XP, XP

Professional, Windows 2000&2003 Server and Exchange server, VPN, Linksys

wired & wireless routers, and full suite of Anti-virus, and Personal

Firewall Software, for Medical, Small Business, Residential, and Rental

Apartment customers.

Delco Remy, Orange, Virginia Nov. 1998-Dec. 2003

Network and Tech support for starter re-manufacture computerized equipment,

organized single image workstation configuration. . Selected, ordered,

received, configured, and installed all workstations, cable plants, tested

cable plants, created additional users, user directories, user login

scripts, access rights to files and directories, created user printer

definitions, and printer forms. Designed LAN system central image download

scheme for Windows Server 2000, Windows, ME, 2000, 98, NT., Laurel, MD February 1997 - August 1998

1 Aspen Systems Senior Network Engineer

Project Lead for Oracle Roll out to WSSC Office Sites.

. Planned, directed and controlled staff of network engineers involved in

commission wide installation of hardware and software platforms

supporting Oracle Financial and Human Resource system.

. Administered Windows and Novell to Windows used in business and office

automation at Washington headquarter offices and assisted in installation

of remote site NT server roll out. Configured and deployed NT servers to

filtration plant sites. Responsible for troubleshooting NT and related

issues. Involved with NT server configuration and maintenance,

supporting NWlink, NETbeui, and TCP/IP protocols. Installed and

supported the following operating systems, Windows NT, Windows 95,

Windows for Workgroups, SCO Unix, and all major applications including

Internet software, terminal emulation software and other office

automation software.

. Developed password reset quick tips reducing help desk call volume for

reset questions by 23%

. Reduced time resetting Windows Domain passwords by identifying command

line and providing training for password reset help desk, developed

installation sequence concept and designated location on intranet.

Legg Mason Corporate Technology, Baltimore, MD Nov. 30, 1996 - Feb.,

1997

1 Aerotek Network Engineer

Responsible for Novell to Windows NT conversion at Legg Mason headquarters

offices used in business and office automation.

. Assisted in installation of campus computer roll out. Configured and

deployed NT workstations to client sites. Responsible for troubleshooting

NT and related issues.

. Involved with NT server configuration and maintenance, supporting wide

area network comprised of Windows NT servers, Novell Servers..

Installed. Installed following operating systems: Windows NT, Windows

95,Windows for Workgroups, and all major applications including Internet

software, terminal emulation software and specialized financial services

applications.

. Accomplished upgrade of Novell servers to Windows Server and workstations

and acknowledge by IT department manager as unexpected individual

performance

MacFadden & Associates

Senior Network Engineer, Jan.

1996-Aug.1996

National Aviation Safety Data Analysis Center FAA, Washington, D.C.

Responsible for Novell/Windows NT WAN/LAN at FAA NASDAC offices used in

analysis of FAA safety information.

. Managed help desk staff supporting wide area network comprised of Novell

Servers, Windows NT servers supporting FAA Internet Web site, and Unix

Servers supporting Oracle database applications. Responsible for

administration of cc: Mail email system supporting four post offices

within the FAA.

. Installed full spectrum of, operating systems; Windows for Workgroups,

Windows NT, and DOS, platforms; and all major applications including

Internet software and 3270 terminal emulation software. Maintained

Workstations, Servers, Communication Servers, Tape backups.

. Trained new technicians; developed and wrote instructional material for

support staff.

1 Bell Atlantic Aug., 1994 - Dec. 10, 1995

2 LAN/WAN Administrator / Network Engineer / Executive Desktop Support

Responsible for Novell WAN/LAN at Bell Atlantic executive offices used in

office automation at Bell Atlantic national headquarters. Supported 2000+

Executive clients at Arlington, VA and 2700+ clients at Silver Spring, MD

and 300+ servers, routers, and communication servers.

. Supported full spectrum of Network protocols; Novell IPX/SPX, TCP/IP,

AppleTalk, operating systems; Windows, Windows NT, DOS, Macintosh and

platforms; and all major applications including Internet software and

3270 terminal emulation software.

. Maintained Servers, Communication Servers, Tape backups.

. Trained new technicians, developed and wrote training material for users

and support staff.

1 Standard Technology, Inc. Dec 18, 1991- Aug 8,1994.

3 LAN/WAN Administrator / Network Engineer

Administered/Installed NOVELL Local/Wide Area Network under a 10base-

T/ETHERNET/TWISTED PAIR topology used in office automation and graphic

design for the corporate headquarters staff; included workstation and

network hardware and software selection, upgrading and instruction.

. Created users, menus, defined printers, printer forms, and prepared

training materials to instruct and document specific use of network

features.

. Installed and brought up DELTEK multi-user accounting software bringing

payroll from service bureau support to in-house operation. Maintained

network in Dallas location remotely providing services described here.

. Recommended, ordered and installed workstations, determined storage

requirement needs for and ordered and installed servers, generated

network operation systems, installed concentrators, ran cables configured

workstations, installed software tested and instructed users.

. Compared popular E-MAIL packages for 100 user corporate E-MAIL system,

. Eliminated expenses of monthly payroll services by upgrading single user

DELTEK accounting system to 5-user multi-user system and brought payroll

in-house from service bureau, automated generation of purchase orders,

1034 forms, W-2 forms, Direct deposit transfers to Maryland National

Bank, and 401k deposits via Electronic Data Interchange.

. Created savings approximately $2000 in air fair per month in travel

expenses Maintained network in Dallas location by remotely providing

services described herein before eliminating monthly travel to the Dallas

site.

Landis and Gyr Powers July 1989-September 1991

4 LAN/WAN Administrator / Project Engineer

. Administered DEC/NOVELL Network under an ETHERNET/COAX cable topology

used in CAD for the engineering staff, included workstation and

network hardware and software selection, upgrading, and instruction.

Created user accounts, user menus, defined printers, printer forms,

and prepared training materials to instruct and document specific use

of network features. Upgraded workstation hardware and software.

Instructed users in operation of software and hardware. Devised

techniques to transfer LOTUS spreadsheet files and WORDPERFECT files

to AUTO CAD drawings. Maintained routing tables in DECNET gateway.

Engineered building control network projects which required synthesis

of Architectural, Mechanical, and Electrical blueprint information;

Mechanical cut sheet submittal information, Contract booking

documents, and Contract Specification documents, to generate control

drawings for installation and AS-BUILT Documents, and Hardware

submittal booklets. Installed building control LAN systems including

Central Control Units, Point Control Units, cabling and analog, and

digital sensors.

. Documented un-documented cable system layout to ease maintenance and

expansion

. Eliminated expense Identified unused volume on server allowing

expansion of storage 30% without additional cost

1 I-NET, Inc. Sep 1987-Jun 1989

LAN/WAN Engineer

Designed database program and coded. Participated in hardware selection,

purchasing, receiving, configuring software and hardware, hardware and

software installation, administering and supporting NOVELL and 3COM LANs

for I-NET's contractor installations.

. Selected, ordered, received, configured, and installed all workstations,

cable plants, tested cable plants, created additional users, user

directories, user login scripts, access rights to files and directories,

created user printer definitions, and printer forms. Designed WAN/LAN

system. Traveled to customer sites in Western United States to setup

user LANs and train users in use of software and hardware. Set up remote

user workstations communications to network via communications servers

and software from remote locations and tested communications and remote

software functionality.

. Programmed, installed, and supported procurement tracking software.

1 MBI Business Centers Apr 1986-Sep 1987

LAN Engineer

Supported NOVELL and 3COM LANs and microcomputer hardware at customer sites

in Washington metropolitan area.

. Generated network operating system, generated workstation shells,

selected, ordered, received, configured, and installed workstations,

cable plants, tested cable plants, created users, user directories, user

login scripts, access rights to files and directories, created user print

definitions, and printer forms.

. Assisted in supporting service center WAN/LAN used to dispatch and track

service calls and technicians, performed system administration,

expansion, and maintenance on service LAN.

. Best new Service department hire for the quarter

. Best new company employee of the quarter award

2 Entre' Computer Centers Sep 1984-Mar 1986

Software, Hardware Engineer, Trainer

Installed and performed initial administration tasks for NOVELL LANs and

microcomputer hardware and software.

. Participated in project to automate franchise units by conduction site

surveys determining user requirements.

. Assisted in software selection and evaluation. Generated network

operation systems, generated workstation shells, selected ordered,

received, configured, and installed workstations, cable plants, tested

cable plants, created users. .

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