Manager Human Resources
Resume:
Road 505-***-****
Tijeras, New Cell
Mexico 505-***-****
******@***.***
Nicole McCollum, PHR
Objective To excel in the fast paced realm of human
resources.
Work experience 01/07 - 06/10 Drive Time Albuquerque, NM
Regional Team Manager
Regional level management within an organization of
constant change with a bias for action. Oversee
full range of HR / generalist functions for 8
dealerships in 3 states including federal and state
compliance for wage / hour and labor law issues.
Advise all levels of management and associates on
employee relations matters. Investigate and
successfully resolve all complaints including
harassment and discrimination claims. Manage
staffing requirements for all existing and new
locations. Direct training and development of
staff including the facilitation of a wide variety
of management, leadership and hard / soft skills
training programs customized to meet the specific
needs of individual employees. Ensure consistent
application of company policies. Research and
create responses for DOL, EEOC and unemployment
claims. Assist on multiple cross-functional team
projects as well as implementation of new company
wide LMS system.
10/04 - 10/06 Auto Zone Sacramento, CA
Regional Human Resources Manager
Oversee full range of HR / generalist functions for
100 stores in 4 states including federal and state
compliance for wage / hour and labor law issues.
Advise Regional Manager, District Managers and
Store Managers on employee relations matters.
Investigate and successfully resolve all harassment
and discrimination claims. Manage staffing
requirements for all existing and new locations.
Direct three Regional Training Managers in the
training and development of staff including the
facilitation of Interviewing Skills Workshop, On
Track Selling and other training programs
customized to meet the specific needs of individual
employees. Ensure consistent application of company
policies. Partners with Loss Prevention in related
investigations and decide appropriate disciplinary
action. Research and create responses for DOL,
EEOC and unemployment claims.
3/03 - 9/04 Del Norte Clinics, Inc. Yuba City, CA
Human Resources Director
Oversee HR function for a 12-site nonprofit
outpatient healthcare clinic system. Executive
Team member reporting directly to the CEO. Utilize
a staff of 4 to support over 300 employees as well
as the Board of Directors with all HR decisions.
Responsible for recruiting and retention, personnel
records and provider staff credentialing, wage
administration, benefits administration, health
plans and COBRA, preparation of contracts for
provider staff, update of job descriptions and job
classifications, salary surveys and salary scale
revisions, leaves of absence administration and
State Loan Repayment Program administration.
Recommend changes / revisions and new personnel
policies and procedures and updates personnel
forms. Creates and conducts personnel related
trainings and in-services for supervisors.
Supports all supervisors and managers with
personnel management issues.
11/00 - 01/03 Factory 2-U Stores, Inc. Sacramento,
CA
Divisional HR Specialist
Support 4 District Managers in 5 states with over
50 stores for all HR support needs. Conduct
training seminars for managers in areas of sexual
harassment, recruiting and interviewing techniques,
adjustable leadership, employee development and
legal compliance. Support District and Store
Managers with all legal / employee relations,
performance management, investigations and
disciplinary actions. Ensure consistent
application of company policies, Federal laws and
applicable state laws. Perform all investigations
in the areas of harassment and discrimination.
Partners with Loss Prevention in related
investigations and decide appropriate disciplinary
action. Research and create responses for DOL,
EEOC and unemployment claims.
Support 12 District Managers in 6 states with over
150 stores for all recruitment needs. Source,
qualify, identify and interview all candidates
Store, Assistant and District Manager positions.
Track turnover rates for both new as well as
existing management personnel. Provide weekly,
monthly and quarterly reports to track number of
candidates identified, qualified, interviewed and
hired. Intensive use of Internet, networking and
cold-calling techniques to source candidates.
Participate in community events and job fairs.
Coordinate recruiting efforts for new store mass
hires of hourly level associates. Coordinate all
advertisement placements (both print and internet).
Process background checks for management
candidates.
01/00 - 11/00 Randstad North America Roseville, CA
Agent
Opening of a new branch. Recruit, screen, qualify,
interview and hire all employees. Process new hire
paperwork. Train, coach, discipline and reward
employees. Inside and outside sales - including
cold calling and prospecting of potential client
companies as well as company branding in the
territory. Create, maintain and develop
relationships with clients. Match employees with
job opportunities that serve both the employee as
well as the client. Market exceptional employees
to both client and prospect companies in order to
create job opportunities. Negotiate both pay and
bill rates. Payroll processing, reporting and
administrative tasks. Focus on temporary,
temporary to hire and direct hire placements.
Exceed quarterly revenue and gross profit goals.
03/95 - 01/00 Guckenheimer
Redwood Shores, CA
Food Service Director
11/93 - 03/95 Bon Appetit Management Co. Menlo
Park, Ca
General Manager
06/92 - 10/93 Roma Corporation Dallas, TX
Manager
Education
In process Master's of Management, Human
Resources
National American University Albuquerque, NM
04 Professional Human
Resources Certification
02 - 03 California State University
Sacramento, CA
HR Certificate
89 - 92 California State
Polytechnic Univ Pomona, CA
BS - Hotel /
Restaurant Management
Cum Laude
86 - 88 Johnson & Wales University
Providence, RI
AOS - Culinary Arts
Cum Laude
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