Customer Service Sales
Resume:
MicheleLopez_***@
Denver, CO yahoo.com
Katherine M. Lopez
Objective I would like the position of Legal Secretary so that I
can use my skills and knowledge to make a difference and
be an asset to this firm..
Experience 06/2009-04/2010 Dream Protectors Insurance La
Junta, CO
Customer Service Representative/Office Assistant
Answered phones and took messages for the insurance
agent.
Increased sales of insurance policies by 12%.
Greeted clients.
Scheduled appointments.
Assisted management; office manager and insurance agent.
Filed and maintained all client info in paper and
electronic filing system.
Prepared quotes, applications and policies for
customers.
Sent out correspondence daily.
Sent invoices and processed transactions; maintained
daily cash flow.
Operated all office equipment; copier, fax machine and
scanner.
Organized and prioritized all clients and projects.
Worked with Word, Excel, Works, Power Point, Outlook and
various insurance company programs.
Ordered office supplies/inventory.
Some Quickbooks experience.
08/2003-06/2009 Holden Marketing Support
Services La Junta, CO
Customer Service/Sales Representative
Answered calls for various clients; Montignac weight
loss, Club Med, Video Professor, Oreck, Children's
Miracle Network, Budget Blinds and Alltel.
Maintained complete and up-to-date knowledge of all
calls and client information.
Accessed information quickly in order to professionally
answer customer's questions.
Data entry.
Possessed knowledge of related software and computer
systems and programs.
Handled and processed high volume of diversified calls
in a timely and efficient manner making sure all the
work was completed properly.
Excellent customer service skills; Handled irate
customers with issues regarding billing, shipping,
returns and refunds.
Initiated, upsold and saved sales.
Maintained high sales and conversion rates.
02/2002-05/2003 Mendenhall & Malouff, RLLP Rocky Ford,
CO
Legal Secretary/Receptionist
Answered phones and took messages for the attorney.
Greeted clients.
Scheduled appointments, managed calendar and entered
times for billing.
Proficient in Microsoft Outlook, Word, Powerpoint and
Excel
Totaled charges and sent bills to clients.
Accepted and processed payments.
Kept account of charges, disbursements and collections
of clients.
Maintained all filing, legal library and tickler system.
Ordered office supplies/inventory.
Proofread documents and sent out correspondence daily.
Did transcription.
Prepared finalized all legal documents; Wills, Durable
Powers of Attorney, Living Wills, Warranty Deeds, Deeds
of Trust, Petitions, Orders, Interrogatories, Sales
Agreements, Leases, etc.
Education 01/2007-10/2009 Kaplan University
Online, FL
Major: Paralegal Studies
Degree obtained: Bachelor's of Applied Science in
Paralegal Studies
Member of Dean's list.
01/2004-10/2006 Kaplan University
Online, FL
Major: Paralegal Studies
Degree obtained: Associate's of Applied Science in
Paralegal Studies
Member of Dean's list.
Contact this candidate