Customer Service Human Resources

Tamiko N. Cochran

**** *********** ** ***/***-*364

Gahanna, Ohio 43230 **************@*****.***

OBJECTIVE

To obtain a Human Resources position with an organization committed to

education and growth.

EDUCATION

. Associate of Science in Business Administration

. Bachelor of Science in Human Resources Management

Franklin University - Columbus, OH

PROFESSIONAL EXPERIENCE

Process Administrator- (Huntington Bank - 1/10-Present)

Collateral Tracking for Auto Finance

Data Entry of Titles for vehicles financed through Huntington.

Contact dealerships for title information.

Update title information from dealerships in collateral tracking

system.

Process Assistant - Part-Time Weekend- (Huntington Bank - 6/08-1/10)

Accurately enters client information in computer system utilizing both

10-key and alpha numeric data entry skills.

Operates automated lockbox system and machinery.

Follows detailed operating instructions and resolve routine issues by

utilizing best practices, communication, and problem solving skills

Learned and currently performs several functions within the department

including mail sort, extraction, and payment processing.

Contractor (Spherion (Nationwide Ins) 10/07-12/07 & 12/08/ 1/10)

Policy Distribution Team/ Account Change Team

Input into database all addresses for Life policies received that day.

Processes Broker/Dealer changes for Life policy holders.

Administrative Clerk (Columbia Gas - 3/08-10/08)

Provides general support to Operating Center Personnel.

Provides clerical support to the Gas Operations Integration Center.

Coordinates WMS/DIS order types.

Preparation of Facility Damages.

Administrative Support Coordinator (Nationwide Ins - 8/06-8/07)

Input into database all claims received that day.

Generated Weekly/Monthly/Quarterly reports in a timely manner.

Generated pending claims reports on a weekly basis for claim

associates.

Processed claim deductibles and tracked all collections to verify

amounts paid researched CLASS to ensure accurate amounts to collect.

Internal Sales & Service Representative (Nationwide Ins - 04/05-8/06)

Developed and maintained manuals for NSI Field Consultants.

Provided ongoing support to reduce workload for NSI Field Supervisory

Consultants in Legato Email Review, and Suitability Review.

Reviewed up to 2,000 emails a day on the Legato system to make sure

agents who sold financial products were in compliance.

Followed escalation procedures and recorded tracking of issues in a

timely manner.

Addressed support documentation issues appropriately.

Office of General Counsel Forms Technician (Nationwide Ins -

01/04-04/05)

Reviewed state laws for forms filing procedures.

Administered readability tests for contract and certificate forms.

Assisted in maintaining forms control records indicating forms filed

and approved.

Completed contract filing in 5 business days of receipt and completed

endorsement/rider/application filing in 3 business days of receipt.

Reports & Reconciliation Technician (Nationwide Ins - 02/01 - 01/04)

Balanced and reconciled financial data for the NF service center.

Processed and posted financial information to ledgers. Maintains

general ledger or a portion of the general ledger on a daily basis.

Assisted allocating assignments to co-workers to complete assignments

by the end of the day.

Acted as liaison with other areas within Nationwide Financial to avoid

gain/loss.

Downloaded wires, vouchering wires, stop pay manual checks, keyed

manual checks, ach's, and wires, void checks, caps returns, voucher

returned checks, re-class suspense, upload daily suspense, key

suspense, and gain loss items, balance keyed batches, monitor reports,

process secured benefit group information, life checks, life check

balancing, life dap checks, life email voids, green bar reports, Cap

reports, at an quality rate of 99.99%.

Met deadlines to meet the established SLA's with the Service Center

100% of the time.

Sr. Financial Services Support Rep (Nationwide Ins - 04/00 - 02/01)

Payment Processor for Annuity Income Products with an accuracy rate

from 97% -100%.

Processed business in accordance with government regulations, contract

provisions, and internal procedures to avoid gain/loss.

Maintained current knowledge of contract and product provisions,

administration of Nationwide products, processing systems, and related

federal and state regulations.

Provided quality customer service by demonstrating and understanding

customer needs and emphasizing timely responses.

Provided prompt and thorough responses to internal and external

inquiries.

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