Customer Service Supply Chain

Ryan D. Raines

*** ******** **. *********, ** ***24

803-***-**** (Home) 803-***-**** (Cell) ***********@*********.***

Profile: Goal-oriented individual with extensive experience in time

management and customer relations. Able to quickly determine and resolve

problems. Strong presentation and communication skills. Adaptive,

creative, and resourceful. Able to learn quickly and apply new concepts,

processes, and technologies.

Education:

University of South Carolina-Aiken, SC

Bachelor of Science in Business Administration December 2002

Inclusive Experience

Continuous Improvement Customer Service Global Sourcing

Market Development ISO Auditor Training Production Planning

Coordination of Projects Cost Effective Purchasing Price

Negotiations

Time Management Inventory Control Item Scheduling

Computer Experience

Microsoft Word Microsoft Windows XP Microsoft Excel

Microsoft Access Microsoft PowerPoint Lotus Notes

Microsoft Outlook Primavera P6 Avante' MRP Software

Experience:

SWEP NA Edgefield, South Carolina July 2008 - Present

Sourcing and Purchasing

. Locating and qualifying new direct material suppliers

. Planning and scheduling delivery of goods according to production

schedules

. Responsible for reviewing and negotiating supply chain pricing

. Responsible for inventory of goods and turns

. Conducted supplier audits and performance evaluations

. Distributed, discussed, and interpreted material drawings

. Managed global suppliers and shipment

PLASTEX, INC. Edgefield, South Carolina August 2006-

July 2008

PURCHASING and RECORDS MANAGEMNT

. Filling and organization of purchasing and office documents.

. Responsible for materials inventory and data entry.

. Responsible for purchasing of raw materials and needed equipment.

. Responsible for locating outside vendors and maintaining vendor

relationships.

. Handled international purchasing from Europe, Canada, Mexico, and

Brazil

PROGRESSIVE GROUP OF COMPANIES, Augusta, GA Dec. 2002-Aug. 2006

SENIOR CLAIMS REP. CERTIFIED

. Responsible for attorney negotiations and filling of litigation

documents.

. Handled filling and security of legal and time sensitive documents.

. Coordinated purchasing of materials and repairs for property damages.

. Trained to utilize the most cost effective methods to obtain

materials.

. Learned to handle customer needs and complaints.

. Learned values of working with a unique and divers office staff.

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