Customer Service Active Directory
Resume:
Julian Martinez
Albuquerque, New Mexico 87120
*.**********@*****.***
GOAL
My current goal is to obtain a career by using both my Associate's
Degree in Computer Networking and Bachelor's Degree in Information System
Security. I know that I will be an asset by helping with the growth within
your company and infrastructure of the IT department. I will implement my
experience in Customer Support, Security, Internet, Network Services, and
Operating Systems with also learning your works Infrastructure and way. I
enjoy learning and being challenged!
SUMMARY OF QUALIFICATIONS
. Operating Systems: Windows 95, 98, 2003 Professional, Vista, Windows
7, Server 2003, and Linux
. LAN/WAN implementation and design
. Switch configuration, VLANs, and IP addressing scheme
. Active Directory: DHCP, DNS, and Administration accounts
. Skilled in Visual Basic and SQL database
. Understanding the inner workings of the internet and e-mail
. Firewalls and Antivirus Protection
. Excellent troubleshooting and problem solving skills
. Team oriented
. Well developed customer service skills
. Management skills
. Fast learner and adaptable in new situations
. Self motivated
EDUCATION
ITT Technical Institute 12/03-3/06
Albuquerque, NM
Associate of Applied Science, Computer Network Systems
Graduation: March 2006 Cumulative GPA 3.00
Bachelors of Applied Science, Information System Security
Graduation: March 2008 Cumulative GPA 3.33
WORK EXPERIENCE
MBV/USDA Forest Service
Level 2 Desktop Support 7/08 -
11/09 Albuquerque, NM
Resolved a wide array of issues within the Forest Service
Network
. Resolved issues with Active Directory by resetting
passwords, enabling and disabling accounts
. Resolved a wide variety of Software issues with these
applications Symantec, ArcGIS, ThinkVantage, Aglearn,
Hummingbird, and VPN
. Pin pointed hardware issues on HP, Dell and IBM machines
. Wide knowledge of resolving connectivity issues whether
it being wireless or a local connection
. Migrated at least 100 users from Windows 2000 to Windows
XP
. Worked within ticketing software programs Manage Now and
Right Now
. Worked in a team environment and on individual assignments
and projects assigned to me
. Mapped Network drives with PuTTy and Telnet
. Joined computers to the Forest Service domain using Join
to Domain tools
. Reset Active Directory passwords and synched AIX passwords
. Remoted onto machines using Tivoli to resolve a wide range
of issues whether it being software or hardware related
. Reimaged machines from Windows 2000 to Windows XP
. I have experience in a wide variety of Lotus Notes issues
as well as Paycheck issues
. I have volunteered for numerous projects such as, XP
retrofit, Malware/Virus, Sec Fix, Microsoft Office 07
conversion/installs, TMR,
. Experienced in installing/mapping, trouble shooting
network printers and local printers
. Experienced in installing, using VPN Client software and
solved multiple VPN issues
. Wide knowledge of solving Network issues
. Wide knowledge of solving Operating System issues
. I have migrated at least 100 users profiles using the DDNA
migration tool.
Contact this candidate