Maria Pena

PO Box ***

Sanger, CA *****

Cell: 559-***-****

ablvpv@r.postjobfree.com

SUMMARY

Desire a challenging position as a Customer Service Representative where my knowledge and

experience will be useful to the company as well as to the client

SKILLS

•

• Fluently bilingual- Spanish

• In-depth ability to work with difficult clientele in a respectful and courteous manner

• Proficiency in developing excellent relationships with coworkers and clients

• Proficiency in computer applications (word processing, spreadsheets, and databases)

• Strong critical thinking skills

• High sense of diligence and ability to effectively multi-task several complex assignments

with tight deadlines

• Outstanding communication (written and spoken)

EDUCATION / CERTIFICATION

Legal Assistant Diploma, MCED Career College; Fresno, CA

Accounting Clerk, The Job Skills Center; Fresno, CA

Office Assistant, The Job Skills Center; Fresno, CA

EXPERIENCE

Legal Assistant, Tafoya and Associates, Fresno, CA 04/08 – 07/08

• Assisted clients with case status in person or via phone

• answered multiple phone lines, filed and general office duties

• scheduled and confirmed court dates

• Scheduled interpreters for clients for court or doctor appointments

Waitress, Las Palmeras, Longmont, CO 04/08 – 07/08

• Assisted customers with orders

• Took customers meals and drinks

• Handled cash and assisted with cooking as needed

Customer Service Rep, Diversified Benefits Svc, Fresno, CA 07/03 –

03/08

• Conducted new hire benefits orientation and open enrollment

• Assisted employees with enrollment materials and enrollment process

• Enrolled employees in benefits plans, assured ID cards were ordered and received

• Assisted employers and employees with claims and resolved carrier issues

Customer Service Rep, Call Connect, Boulder, CO 06/96 –

11/02

• Assisted employees with benefits questions

• Assisted employers with new hire enrollments and open enrollment

• Assisted employees with open enrollment questions, forms, directories and provider list

• Assisted with retirement questions and options

Contact this candidate