JOANNA WASHINGTON

**** ***** **** *********, *********, WI

Home: 414-***-**** - Cell: 414-***-**** - ablvpu@r.postjobfree.com

CUSTOMER SERVICE

Profile Diligent problem-solver with over five years of relevant

experience. Strong organizational skills with the ability

to effectively multi-task in a fast-paced environment.

Professional Skills [pic] MS Office Suite

[pic] Servicing customers effectively and

efficiently

[pic] General office / business administration

[pic] Retail & store promotions / special events

Relevant Experience

Automated Health Systems-Milwaukee, WI

Enrollment Specialist (Call Center)-June 2010-Present

. Answer inbound calls in regards to enrolling for families and single

agents into HMO's that are accepted by their primary physicians

through BadgerCare Plan.

. Make outbound calls verifying materials in relation to BadgerCare.

. Assist the Food Share department with Flood relief issues.

Chase- Milwaukee, WI

Loss Mitigation II (Call Center) -May 2009-July 2009

. Answer inbound calls from homeowner's in regards to the mortgage loans

and provide exceptional assistance to homeowners with payment plans

who are in the area of foreclosure.

Wells Fargo Home Mortgage (Randstad) - Milwaukee, WI

Customer Service Representative (Call Center) - October 2008-April 2009

(Seasonal Position)

. Answered inbound calls concerning individuals mortgage loans, took

payments, and explained problems while handling them in a professional

environment.

United Parcel Service (UPS) - Elm Grove, WI

Customer Counter Clerk - May 2008 - August 2008 (Seasonal Position)

. Assist customers with their shipping needs, answering questions,

ensuring satisfaction, and completing appropriate paperwork. Retrieve

packages and arrange deliveries for customers.

Jack L. Marcus, Milwaukee, WI

Sales / Customer Service - August 2004-May 2007

. Assisted customers in all departments of the store. Displayed new clothes

and shoe manikins for promotions. Serviced the customer counter, dealing

efficiently with returns, refunds, exchanges and customer call-ins.

Answered multi-phone line system and handled customer concerns.

Additional Experience

African American Chamber of Commerce-Milwaukee, WI

Secretary - July 2007 - April 2008

. Performed a variety of administrative tasks, including composing letters

and emails to the membership, answering a multi-line phone system,

scheduling appointments, and coordinating important member

communications. Created and maintained the membership database.

Next Door Foundation, Milwaukee, WI

Internship / Centralized Intake Specialist E Fall 2006

. Assisted with intake process, entering and managing program participants'

data in computerized system. Helped to coordinate special events and

programs for the school and developed relationships with community-based

organizations. Established communications to families about upcoming

events and secured required documentation.

Education Bryant & Stratton College, Wauwatosa / Milwaukee, WI

Bachelor of Business Administration Program - 2008

Associate of Science - Business Management Degree - 2006

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