Customer Service Access Control

Delia D. Diaz

* **** Adams Avenue #**, San Diego, California 92116 ? 619-***-**** 8

ablvpi@r.postjobfree.com

SUMMARY

Seek the Challenging Position of CCTV & Access Control System Installation

Technician with experience in installing, configuring and maintaining CCTV

and Access Control System

SKILLS SUMMARY

. Shipping and Receiving / Extensive Office support

. Bilingual - English/Spanish

. Strong organizational skills including Customer Service

. Multi-tasking ability while under pressure

. Extensive written, verbal, public relations, and interpersonal skills

. Knowledge of various telecommunications, Internet, and computer

applications

TECHNICAL SKILLS

. Expert in Microsoft Office suite/ Dell Certified

. Operating Systems: Windows XP 00/03/07, Vista, 7 systems

. Proficiency with all general office equipment - phones, fax machines,

copiers

. CRM applications, UPS and FedEx shipping

PROFESSIONAL EXPERIENCE

2009-2010 Security Agent, UCSD Medical Center (San Diego, CA)

. Provide protective services to assigned locations, patients, visitors,

and staff.

. Manage disruptive persons professionally with a minimum use of force

. control access to restricted and security sensitive areas

. respond to fire/security alarm activations

. Perform other duties and functions appropriate to the job classification

2007-2009 Office/Shipping Specialist, St. Bernard Software (Carmel

Mountain, CA)

. Flash and repair network filtering appliances/ Inventory control

. Shipping and Receiving & Data-entry into CRM and other software & UPS

. Entered Shipping information into Excel Spreadsheets

. Shipping - domestic and international

1994-2006 Office Assistant, Gil Turullols, MD (Chula Vista, CA)

. Executed general office duties - filing, faxing, answering phone

. Managed patient's vital information/ insurance verification

. Entered patient information into the MediSoft program

. Supply ordering and receiving/ medical terminology

1996-Present Diaz Computer Repair (San Diego, CA)

. Computer Repair Specialist/hobby

. Operate computer repair service

. Problem shooting, computer analysis, over-the phone fixes

EDUCATION & TRAINING

> El Dorado College (San Diego, CA) - Computer Repair & Installation

G.P.A. 3.8

> ITT Tech - AA/IT in Computer Networking currently attending

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