Customer Service Manager
Resume:
Colleen R. Briceland
*** ********** **. *********, ** 14609 Home: 1-585-***-**** Mobile:
ablvnk@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Dedicated, energetic, self-motivated Business Office Professional with
exceptional organizational capabilities, problem solving and
communication skills. Dependable and people oriented, able to
productively manage heavy workloads while maintaining high quality
standards. Adept too, with prioritizing and effectively multi-task
working under tight deadlines.
Skills include:
MS Word, Excel, Outlook J.D. Edwards Sales
Assistant
QuickBooks, USA Payroll Job Costing Accounts
Rec/Payable
Collection Calls Customer Service Data Entry
HIGHLIGHTS OF QUALIFICATIONS
Administrative
Managed high volume of batching invoices for external customers and
national accounts.
Recognized for exceeding quality and accuracy standards.
Identified and corrected billing system errors therefore decreased
invoicing errors to customers.
Prospecting/ cold calls mortgage loans, 50-100 calls resulting in 2
clients a day.
Effectively posted daily time and material for job costing and priced
out building material.
Customer Service
Selected to serve as liaison between external and internal customers
and processors, with giving 110% for following though to satisfying
customer needs.
Manage a team of 20 technical professional within regions for
scheduling repairs for forklifts, and maintained office including
scheduling of daily technical staffing of 16 employees.
PROFESSIONAL EXPERIENCE
MONRO MUFFLER & BRAKE, Rochester, NY
Accounts Receivable Specialist-Technisource
2009
Responsible for all accounts receivable, adjustments, aging reports, data
entry.
Processed customer charger applications, inquiring bank account
information and charge accounts.
GATEWAY FUNDING, INC., Rochester, NY
Mortgage Loan Officer
2008-2009
Responsible for gathering data for client's documentation,
Obtained customer confidence met for processing of loans to
underwriting
UNIVERSITY OF ROCHESTER, Rochester, NY
Accounts Payable Specialist
2006-2008
Responsible for processing payable invoices for vendors and within the
college departments.
Verifying expenses for government grants not to exceed department sole
costs.
Decision making for reviewing vouchers and internal organization to
coordinate expense reports
TEMPORARY JOBS WITH EXPRESS PERSONNAL 2004-2006
EASTERN PATTERNS AND MODEL, Rochester, NY
Accounts Payable Assistant
Responsible for processing A/P invoices in the AS 400 system and
balancing general ledger entries,
Processed weekly check runs, Called on vendors to discuss outstanding
accounts, monthly billing
FORSYTH HOWE O'DWYER KALB MURPHY LLP, Rochester, NY
Post Closing Coordinator/Receptionist
Coordinated records for clients with the County Clerk's Office for
recording information
Recorded the deed and policy document papers for legal book and liber
pages
Implemented data collecting of legal real estate and foreclosure
documents, titles and owner's policies
Colleen R. Briceland Mobile: 585-***-****
Page 2 of 2
SOLID SURFACES, INC., Rochester, NY
Receptionist/Administrative Assistant
Implemented customer countertops for warranty on the Dupont website.
Responsible for 100 employees payroll time sheets with notify child
support services of contributions.
L-TRON, INC. Pittsford, NY
Purchasing Clerk/Customer Service
Responsible for process web orders via fax or phone
Recognized for accomplishment for aging of $200,000 in returns for
making Collections Calls
TEMPORARY JOBS WITH MANPOWER 2003-2004
R.W.LINDSAY, Rochester, NY
Administrative/Office Clerk
Coordinator the scheduling of service calls, dispatch technicians per
scheduling monthly service.
Responsible for processing 20 technicians, weekly time sheets into
accounting payroll system.
Responsible for answering the phones with customer service skills
ARC OF MONROE, Rochester, NY
Administrative/Office Manager
Responsible for tracking, data entry, with client's day-day activities
for billable hours.
Organized the data entry government audit of confidential clients
files for monthly billing statements.
Assisted with consumer's client's daily schedule, answered phone.
Processed documents and reports in excel spreadsheet for manager and
supervisors.
IMAGE CITY INTERIORS, INC. Rochester, NY
Payroll/Office Clerk 2001-2003
Process weekly payroll using USA Payroll database, answer phones and
greet customers
Data entry A/R invoice encoding, bank reconciliation statements
Maintained office clerical duties including ordering and inventory supplies
Copy construction blueprints for surveying and estimating projects
Posted weekly time and materials for job-costing and priced out building
material
SWIFTLIFT, INC. Pittsford, NY
Customer Service Manager
1989-1999
Coordinated the activities of an administrative and technical staff of 16
Directed work scheduling and order tracking and monthly deadlines, payroll
Excel spreadsheets for President of hourly and overtime work, process
billing
Managed 3-line departmental switchboard and multi-tasking, dispatching
LORD&TAYLOR, Victor, NY
Sales Associate
2003-2004
ONE COOL MAMA, Penfield, NY
Sales Assistant/Office Clerk
2002-2003
EDUCATION
Monroe Community College, Rochester, NY Associates Degree in General
Science 2001
Finger Lakes Community College, Canandaigua, NY Microsoft Office
Suite Classes 1993
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