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Manager Customer Service

Location:
Fruita, CO, 81521
Posted:
July 01, 2010

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Resume:

JOHN "Jack" S. Allard

*** ****** ***** ~ Fruita, CO 81521

H: 970-***-**** ~ C: 630-***-****

ablvm3@r.postjobfree.com

SENIOR operations executive

Successful operations and sourcing executive with commitment to

organizational development, strategic leadership, improved services, new

business generation, and high customer service. Entrepreneurial and

strategic thinker with the ability to interact within all levels of an

organization. Skilled in initiating operational changes and transformations

to solve problems and increase efficiency. Adept at building teams and

systems that maximize people, processes, quality, and results.

Areas of Expertise:

. Budgeting

. Operations

. Safety Cultures

. P&L Performance

. Channel of Trade Mgmt.

. Acquisitions

. Strategic Sourcing

. Marketing Campaigns

. Real Estate Development

. Supply Chain Management

. Mergers

. Culture Change

. Team Leadership

. Staff Development

. Business Relationships

"What makes Jack's accomplishments even more significant was that terrific

progress was made during the year for building a long term foundation for

success. Jack high-graded the senior leadership in his team and

facilitated the progression into new senior roles outside of procurement

for 2 emerging leaders."

Don Althoff, Procurement VP, BP

SELECTED CAREER HIGHLIGHTS

Increased ranch's 2009 profitability over 40% versus 2008 despite reduced

revenue through cost controlling measures without sacrificing customer

service.

Successful transition of BP mergers with the Amoco and ARCO brands by

addressing the significant cultural and professional adjustments for

employees and customers while part of retail senior leadership..

Reduced retail site build costs by 11% and reimaging costs by 42% to

deliver programs within budgets.

Delivered incremental 10% spend savings above target per year for retail

capital programs.

PROFESSIONAL EXPERIENCE

Owner / President, coulter lake guest ranch, inc., Rifle, CO 2006 -

Present

. Handle all aspects of the business from creating business plans, liaising

with governmental agencies and financial institutions, developing

marketing strategies, and all customer interfaces.

. Oversee accounting systems, develop and implement annual budgets, vendor

negotiations, and understand all P&L categories for timely management of

each seasonal business.

. Oversee workforce planning, recruit candidates, and select top talent for

full and part time positions.

. Interface with customers to create a vacation experience setting us apart

from competition.

. Develop marketing plans that include websites, print media, direct mail,

and trade shows.

. Conduct performance reviews to ensure operations delivers desired

standards.

. Build team atmosphere and maintain that management style.

british petroleum (BP), Europe and United States 1980 - 2006

Global Sourcing Manager, Retail Assets, 2003 - 2006

. Directed the strategic sourcing and procurement of $200M to over $800M of

capital spend per annum for the development of the worldwide retail

network.

. Managed the relationship with Bovis Lend Lease, our outsource partner for

global retail construction.

. Dealt with Board level members of both organizations and with supply

chain partners.

john "Jack" s. allard- page two

PROFESSIONAL EXPERIENCE Continued

. Directly managed teams in Chicago and London with indirect teams across

Europe.

. Successfully transitioned BP from tactical to strategic sourcing company.

Retail Midwest Asset Manager, 2001 - 2002

. Oversaw the capital construction projects, retail re-imaging, and network

development of a 13 state region from Colorado to Illinois as one of four

Asset Managers in the US.

. Competed globally for capital dollars to develop key markets, presented

plans to senior leadership in US and in London and received funding

approved for Chicago, Denver, St. Louis, & the Twin Cities.

. Delivered 23 new or raze / rebuilt sites against a target of 24 retail

projects; made the decision to come in one site short versus meeting

target by building a site that did not meet our high standards.

. Completely responsible for negotiating with the Illinois EPA regarding

the environmental remediation of 400 sites involved in a dispute with the

state.

. Identified and resolved significant supply chain problems with the

overall US re-imaging program.

. Managed budgets to deliver construction projects on time and within spend

parameters.

. Divested over $60M of under-performing assets to offset capital funding

programs.

Channel of Trade Manager, 1998 - 2001

. One of ten retail staff members asked to move to Chicago after the Amoco

merger to manage the retail network programs in support of company

operated, franchisee, and independent operator's outlets.

. Merged customer focus groups into BP Oil Marketer's Association and BP

Dealer Panel by hearing customer needs, understanding corporate goals and

communicating business support programs.

. Managed integration of BP and Amoco jobber marketing programs into a

single offer and presented program, along with harmonized re-imaging

program, to forum of 600 jobbers concerned at losing their historic

brand.

. Directed a small team that developed the operational programs needed for

our company-owned chain of sites, as well as for our independent dealers

and jobbers.

. Responsible for merging the various marketing programs from each company

into a single customer offer.

Other Key Roles & Accomplishments, 1980 - 1997

. European Network Development Mgr. - Developed 5 year network plans for

Athens, Istanbul, Paris, Lisbon, and other key metro markets.

. Retail Division Manager - Selected to build and launch BP convenience

store chain in Houston, TX; ground up market entry of 20 stores

. Retail District Manager - Set pricing for all fuel sales at Retail stores

and wholesale customers in 4 states

. Convenience Store Operations Manager - Operational manager for 500+

company owned convenience stores; developed ground up concept

. ProCare Division Manager - Manager responsible for daily P&L results of

100+ automotive repair chain

. European Acquisitions & Divestment Mgr. - Sold 200 site chain in

Switzerland

EDUCATION and Training

BS, Marketing and Labor Relations with Psychology Minor, Purdue University,

West Lafayette, IN

BP Corporate Impact Program, Cambridge, UK



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