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Customer Service Manager

Location:
Manitowoc, WI, 54220
Posted:
August 21, 2010

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Resume:

Diane C. Schildgen Alvarez

**** * **** **

Manitowoc, WI 54220

Cell: 920-***-****

2010. Substitute Teacher. Manitowoc Public School District, WI.

April 2009-May 2009, April-June 2010. United States Census Bureau.

Enumerator.

May 2008-December 2008. Independent Residential Options, Manitowoc, WI.

Mentor/Life Skills Coach/Foster Care.

Jan 2008-Present. Counselor. Crossing Pregnancy Crisis Center.

Nov 2007-Jan 2008. Younkers, Manitowoc, WI. Seasonal sales associate.

June 2007-Nov 2007. Leede Research, Manitowoc, WI. Telephone research.

1986-2003. Teacher. Grundy, Kendall, DuPage, Will Counties, IL. Self

contained and substitute educator. Heavy concentration in behavioral

disordered, special education, and junior and high school aged students.

Illinois certification K-9, additional certifications in Math, Science,

Art.

2001-2002. Teacher. Parkview Christian Academy. Yorkville, IL. Self

contained, grades 5-8/all students.

1999-2001. American Legion, Morris, IL. Office Manager. Volunteer and

membership coordination, payroll, taxes, QuickBooks.

1998-1999. WCSJ/WJDK Radio Stations, Morris, IL. Formulated and

implemented new telemarketing program for tri-county area. Focus was on

selling and promotion of advertising events.

1997-1998. I Care International (Ortiz Eye Associates), Morris, IL.

Provided executive assistant duties to an all volunteer organization

including office, executive board obligations, Microsoft Word, Excel,

quarterly newsletter, public relations, and outreach eye screenings.

Handled front office patient duties including, insurance processing,

scheduling, and patient services.

1996-1998. Farmer's Insurance, Morris, IL. Office Manager. Responsible

for setting up a new and well functioning insurance agency, including

databases, files, telemarketing, and customer service.

1996-1998. Sylvan Learning Center. Teacher. Junior high, high school.

Developed and implemented individualized teaching plans. Responsible for

assisting in opening new center and building student base.

Diane Schildgen Alvarez

1991, 1992. 'The Outstanding Young Woman of the Year' Award. Volunteer.

1994. 'The Distinguished Service Award'. 500+ nominees. Given for long-

term, high quality volunteer work in wide variety of organizations

throughout Bolingbrook and Will County, IL areas. $100K yearly budgets,

extensive fundraising, management of hundreds of volunteers at a time,

television production, public relations, servant leadership.

1989-2004. Leader. Lifetime Member of Girl Scouts. Recipient of 'Wood

Badge', Boy Scouts.

1979-1983. Teacher. St Dominic's Elementary School, Downers Grove, IL.

Self contained, all subjects. Grade 6, average 45 students.

1972-1988. Teacher. Religious Sunday School. Junior high.

Education:

Rosary College, River Forest, IL. Double major Elementary Education and

Art. 1976

Lewis University, Romeoville, IL. Bachelor of Arts. 1979. Double major

Elementary Education and Religious Studies.

Joliet Junior College, Joliet, IL. Received additional state certification

in Math, Art, Science, Reading. 1984

University of Phoenix. Completed psychology prerequisites for graduate

school. 2007

Mt. Mary, Milwaukee, WI. Candidate for Masters in Art Therapy. 2008

Silver Lake College, Manitowoc, WI. Master of Science. Management and

Organizational Behavior. 2010

Master's International School of Divinity, Evansville, IN. Current PHD

candidate. Biblical Theology.

Illinois Teacher's License, K-12.

Wisconsin Teacher's License, K-12.

CBRF Certification

References and transcripts available on request.



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