Customer Service Sales

Kayla R. Krull

Current Address ******@***.*** Permanent Address

**** ****** ****** ***. * *****.*****@*****.*** 28287 Willow Ave

Cedar Falls, Iowa 50613 Shell Rock, Iowa

50670

319-***-**** 319-***-****

EDUCATION

2008 to June 2010 University of Northern Iowa, Cedar Falls, Iowa

Bachelor of Arts: Business Administration Management

Graduation Date: Summer 2010

2006 to July 2008 Hawkeye Community College, Waterloo, Iowa

Associate of Arts: Business Administration, May 2008

EXPERIENCE

July 2006- Current Famous Dave’s, Cedar Falls, Iowa

Server, Hostess, Bartender, Painter

• Display exceptional teamwork and communication skills with customers and co-workers

• Train new hosts and servers on customer service techniques

• Anticipate customer needs and solve problems responsibly and honestly

• Team Player of the Month at Famous Dave’s (July 2009, August 2007, July 2006)

August 09-December 09 Allan Industrial Coatings, Allison, Iowa

Training & Development /Human Resource Internship

• Assisted with the organization of employee personnel files and yearly evaluations

• Evaluated training programs and skills check lists

• Developed monthly/daily graphs of company revenue

January 09-April 09 Mudd Advertising, Cedar Falls, Iowa

Customer Service Internship

• Demonstrated efficiency, productivity, and planning skills

• Completed assignments individually and as a team in a timely manner

• Organized resources needed for daily activities in an efficient and effective way

March 05-Nov 05 The Buckle, Cedar Falls, Iowa

Floor Salesperson

• Used knowledgeable selling and communication skills

• Received Buckle’s spring season sales award for highest merchandise sales

LEADERSHIP

• Prairie Lake’s Church, Junior High and High School Camp Counselor, (2006-2008)

• Pine Lake, Youth Group Leader for Junior High girls, (2007)

RESEARCH

Operation Management: In a group of four, created a computer company from scratch while competing against

other groups. Met weekly deadlines and controlled every department including Human Resources, Sales,

Accounting, Finance, Manufacturing, and Marketing

ACTIVITIES

• NMA (Northern Iowa Management Association), (2008)

• Habitat for Humanity, volunteer (2007)

• Nazareth Lutheran Church College Group, New Orleans Program, volunteer (2009)

• Relay for Life, volunteer (2008)

• The Blood Center of Iowa, Blood Drive, volunteer (2006)

• Cedar Bend Human Society(2010)

Contact this candidate