Customer Service Manager

LYNN A. PEREZ-VALLE

**** ****** ***** . *********, ** 48307

Cell: 248-***-**** . ablvk6@r.postjobfree.com

Highly organized and goal-oriented RETAIL DISTRICT MANAGER with extensive

experience in operations management, staff development, and sales

forecasting. Recruited, hired, and trained effective teams and oversaw

implementation of corporate policies. Served as company-wide training

manager; instructed associates and supervisors throughout U.S. Ensured

staff remained knowledgeable of product lines in order to assist customers

effectively with merchandise selections. Accurately forecasted and

calculated selling stock for current and future assortments. Exhibited

comprehensive knowledge of sales and customer service strategies, as well

as loss prevention techniques and performance management practices. Able to

handle multiple tasks in fast-paced environments; delegated

responsibilities appropriately to maximize store productivity, efficiency,

and revenue. Key accomplishments include:

. Store manager was terminated at beginning of holiday sales season.

Selected new manager and hired seasonal sales associates to

accommodate increase in store traffic. Effective staffing and

successful training resulted in store exceeding projected sales

targets while maintaining highest levels of customer service.

. Store was unprofitable; challenged with managing closing and

informing staff. Developed and implemented plan outlining necessary

tasks and responsibilities leading up to closing date. Thorough

planning and organization resulted in successful transfer of

merchandise, effective liquidation of fixtures, and timely store

closing.

. Poor employee performance prompted staff restructuring at high-volume

location. Worked extended shifts in effort to recruit and train

honest and hard working staff. Within one week, developed effective

sales team committed to collective achievement.

PROFESSIONAL EXPERIENCE

SHARPER IMAGE, Various Locations 1987-2007

Manager/Training Manager, Troy, MI, 2003-2007

Oversaw all aspects of store operations, including employee hiring,

training, and scheduling. Trained sales associates and managers at new

and existing stores across country. Managed payroll and administered

performance evaluations. Evaluated inventory and ensured proper

merchandising of items.

District Manager - Northern Florida/Gulf Coast, Orlando, FL, 1999-2003

Managed operations at 11 locations, including Orlando, Tampa, Atlanta,

New Orleans, Memphis, and Nashville. Administered store reports and

completed inventory projections. Ensured timely distribution of all

sales, marketing, and advertising communications to store personnel.

Store Manager, Orlando and Tampa, FL 1987-1999

Planned and directed operations for stores in prominent tourist

destinations. Oversaw staff training and development; coordinated

schedules. Managed merchandising and updated displays, end-caps, and

signage. Maintained inventory and completed price markdowns.

EDUCATION, TRAINING, AND COMPUTER SKILLS

Bachelor of Science in Fashion Design and Merchandising, University of

Cincinnati, Cincinnati, OH.

Medical Billing and Coding Certificate achieved June 2010 through Penn

Foster

Attended annual training seminars on various topics, including

teambuilding, sales strategies, and customer service.

Proficient with Microsoft Office products including Word, Excel, and

PowerPoint and Windows XP operating system. Skilled in operating various

point of sale applications and proprietary software packages.

VOLUNTEER ACTIVITIES

President, 2008-2009 PTO, Baldwin School of Puerto Rico.

Member, 2007-2008 PTO Executive Committee - Beverage Chairman for Family

Day, Baldwin School of Puerto Rico.

Member, 2005-2007 Hospitality Committee, Notre Dame Preparatory School,

Pontiac, MI.

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