Matthew W. Harrison

Phone: 919-***-**** Email: ablvju@r.postjobfree.com

Address: **-** ****** **** **., Apt. 6F, Bayside, NY 11360

Professional Profile

Bank of America, Newark, NJ

March 2010 - Present

Customer Sales Associate

o Responsible for managing incoming calls from credit card customers and

developing a rapport with them to deepen our existing relationship.

o Responsible for optimizing sales opportunities on each call, soliciting

balance transfers from competitors, cash advances, and offering

additional credit card products and services.

o Determine the most appropriate solicitation for each customer,

minimizing fraud, while maintaining customer satisfaction.

Connexion Technologies, Cary, NC

May 2009 - Feb. 2010

Customer Service Representative

o Responsible for assisting consumers with various telecom services while

providing detailed explanations of technology products and services to

increase customer awareness and revenue.

o Perform activation and deactivation of client services, reconciliation

of billing concerns, and due diligence and follow-up to ensure customer

satisfaction.

o Worked with Field Operations to scheduled service appointments ensuring

adequate time, equipment, and specials needs of each customer were met.

AOS Research, Wilmington, NC

Dec. 2003 - Mar. 2009

Assistant Project Manager (Aug. 2007 - Mar. 2009)

o Performed Quality Control testing of survey instruments to ensure

accurate collection of data and adherence to the objectives of

respective clients, as well as provided Quality Control support in

review of study data to measure accuracy and satisfaction of all

targets.

o Prepared reports and ensured compliance with rigorous requirements

within stringent deadlines to streamline the flow of information

between departments and other organizations.

o Collected important documentation and data while effectively

communicating the information to others to promote better understanding

and improve overall productivity.

Call Center Supervisor (Mar. 2005 - Aug. 2007)

o Managed business-to-business and consumer research projects for a

market research call center, including administration of campaign leads

and recruitment targets/quotas.

o Generated daily performance and progress reports, as well as monitored

Quality Control of telephone service representatives while assisting

management with administrative duties.

o Organized collected data, tracking files for important documents, and

planning the appropriate administration and distribution of information

for Management.

Telephone Service Representative (Dec. 2003 - Mar. 2005)

o Recruited and surveyed professionals for B2B market research within the

fields of healthcare, pharmacy, agriculture, insurance, banking, and

commerce.

o Fielded outbound recruiting at an average of 30 calls per hour and

conducted telephone surveys ranging from 5-minute opinion polls to 60-

minute qualitative interviews.

o Scheduled for busy office while providing exceptional customer service

at all times.

Thermal Grid, Inc., Wilmington, NC

Sept. 2002 - Jun. 2004

Field Marketing Manager

o Held accountable for scheduling, payroll, and general management of

office staff and field reps.

Durham Parks & Recreation, Durham, NC

Aug. 1998 - Jun. 2002

Aquatic Facility Manager

o Monitored and ensured health and safety compliance with local

regulations, as well as organized and provided instruction for

CPR/First Aid lessons.

Education History

N.C. State University, Raleigh, NC

May 1998 - Jun. 2001

B.S. Studies in Industrial Engineering

(62 hours; Non-matriculated)

References Available Upon Request[pic]

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