Penelope A. Hogans

**** * ***** ****** ***-***-

1975

Milwaukee, WI 53225

ablvio@r.postjobfree.com

Objective: Seeking a position in Collections, Data Entry, or as a

Customer

Service Representative

2008-Present Contract Assignments

April 2009-July 2010 Associated Bank,

Milwaukee, WI

Accounts Payable

Representative

Setup new Accounts

Logged and transferred commercial accounts

Code and allocate Accounts Payable bills

Documented and entered all approved Commercial Loans

Scanned and logged any accounts changes

Summarized all invoices paid on Spreadsheets

Entered any all Loan changes

September 2008-January 2009 Arbon Euipment, Brown Deer,WI

Collection Specialist

Collected past due invoices for over 250-300 accounts

Placed 75-125 outbound calls per day

Processed credit card payments

Provided job tickets & invoice copies to customers

Interacted with Sales & Customer Service on a daily basis

May 2008-August 2008 Wells Fargo, Menomonee

Falls, WI

Customer Service

Representative

Processed credit card payments, wire transfers check routing etc

Advised customers of payments, terms, balances, interests etc

Experience

February 2002-December 2007 Christian Family Financial

Concepts

Office Manager,

Milwaukee, WI

Prepared & Processed new Life, Health and Casualty applications

Followed up with Underwriters and Policy Service to get policies

issued

Setup medical exams and personal interviews

Setup payment schedules (check-o-matic, quarterly, semi annually,

annually)

Made 50-75 outbound calls per day on past due premiums

Calculated and charted agents productivity

Maintained in-office calendar of scheduled appointments

Created and configured client data bases

Answered all incoming calls

Provided full customer service

Handled general administrative duties, faxing, coping, mailings etc

January 1994-October 2002 DecisonOne, Menomonee

Falls, WI

Collection Specialist/P-

T Receptionist

Answered and routed incoming calls on the switchboard 2 hours

daily

Ordered Dun & Bradstreet Reports

Held & released orders pending credit history

Received cash and check receipts

Applied cash

Made cash deposits

Prepared daily cash reports

Invoiced orders shipped daily

Issued debits & credits as needed

Skills

Microsoft Word

Microsoft Excel

JD Edwards

AS 400

Oracle

Citrix

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