Customer Service Office

Toni Lynn Winters

**** ******** **** *****

Clermont, Florida 34715

(352) 243 – 2627

OBJECT I VE: To obtain a long-term challenging position where I can use the

k nowledge I will gain and my existing skills to become an asset

to a secure company.

E MP LOYME N T H ISTORY:

City Of Clermont – Clermont Police Depa rtment

07/1999 – Cur rent

• Dispatcher – Emergency and non-emergency calls, follow procedures for

department, state & national guidelines. Handling NCIC and FCIC. Responsible

for police radios for officers, investigators, captains, and chiefs,.

• General Office Duties – Microsoft Office & Outlook programs, researched

documents for Department of Corrections, DMV and Clermont police department,

answered incoming calls, maintain emergency call logs, maintain monthly reports,

f iling, etc.

• Dispatched city utili ties and county EMT workers. Also t ransferred incoming calls

to other agencies as needed (i.e,, surrendering area law enforcement agencies).

01/1998 – 07/1999 Ponderosa

• Customer Service – Hostess and incoming calls

• Cashier – Cash and credit card handling

• Server - Waited on customers dine in and carry out

Holland & Knight Law Offices

09/1993 – 12/1997

• Research, prepare and organized documents for upcoming court li tigation

• Receptionist – Customer service and answer incoming calls.

• General Office – Word software programs, filing, etc.

• Maintained Office Supplies - Ordered, received and distributed general office

supplies. Established minimums and maximums.

ED UCAT ION: Clermont H igh School, Clermont, Florida

Blue H ills Technical, Canton, Massachusetts

R EFERENCES: Available Upon Request

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