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Customer Service Assistant

Location:
La Moille, IL, 61330
Posted:
August 21, 2010

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Resume:

CARLOTTA FOSTER

*** * **** ** ** Moille, IL *****

WORK EXPERIENCE:

Vanguard Resources - Systems Coordinator,

July 2007 - December 2007

. System Coordinator for the Foundation Bariatric Hospital of San

Antonio (FBHSA), five Physicians Ambulatory Surgery Centers: PASC 1,

PASC 2, PASC 4, PASC 5, PASC New Braunfels, as well as two Weight Wise

Centers: Huebner and Sonterra

. Managed the maintenance techs (4), set schedules, and monitored

progress

. Responsible for advertising, recruiting, interviewing, performing

necessary drug screening and background checks, training, hiring,

disciplining, firing, and monitoring POM, EVS, Dietary, and Security.

. Entered all work orders / ran reports / keyed payroll / collected all

HR paperwork / issued petty cash / issued credit cards / ordered

supplies / ran errands / issued PO's / received supplies / processed

invoices / visited facilities / attended team meetings at headquarters

/ attended training sessions

. Directed calls, emails, and questions from administrators, providing

as much information as possible and assuring an adequate, efficient,

and timely response

Caterpillar Inc, CACD - Corporate Travel Analyst & Travel Services,

June 2005 - August 2006

. Answered phone calls, emails, and questions relating to expense books,

charges for airline tickets (used and unused), airfare credit

procedures, Visa credit card administration, Visa account

reconciliations, Travel Policy, Global Travel Reporting (GTR), GTR

registration, and reinstated Visa corporate cards.

. Airline Reconciliation for all CLS Facilities / Audited expense books

/ sorted, logged in, and filed expense books / corresponded with BTI

WorldTravel to request and verify employees' airline receipts /

Explained GTR Policy to BTI Employees

. Registered employees in GTR / Updated GTR banking information /

Provided service to employees as needed

. Posses vast knowledge of Caterpillar Travel Policy and Procedures

Shine Ministries - Marketing/Advertising Associate and Network

Administrative Intern January 2005 - June 2005

. Marketing and advertising the SHINE Conference to different Christian

Radio Stations around the area

. Set job requirements, objectives and standards

. Assisted in relocating office in Bradford, IL and reset up in La

Moille, IL

. Administered filing and organizing / Attended and contributed to

regular meetings

. Created Business Cards and Web site www.shine4jesus.org, which I still

maintain and administer

Foster Construction - Bookkeeper,

May 1992 -

June 2005

. Kept all self-employment records

. Calculated and figured estimates for clients

. Handled billing and customer service, invoiced consumers, answered

phones, and filed taxes

Bo/Gar Enterprises - Office Assistant

August 2004 - December 2004

. Prepared packing lists and purchase orders, by inputting data and

printing them

. Completed travelers and morning paperwork for all out going parts

. Wrote jobs (Order entry), closed and removed job orders

. Answered phones, updated releases from Caterpillar (daily), closed and

removed purchase orders, wrote check acknowledgements, and invoiced

overseas

United States Census Bureau -Recruiting Assistant for all of Stark and

parts of Knox County February 2000 - July 2000

. Responsible for confidential test material / Replied via Fed Ex to

supervisors in Peoria daily

. Responsible for marketing and advertising in Stark and Knox County

area

. Handled daily filing / Responsible for the security of confidential

and sensitive material

EDUCATION:

Black Hawk College - Associates Degree in Applied Science - Business

Management/ Marketing June 2005

ablvij@r.postjobfree.com 830-***-****



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