Customer Service Manager
Resume:
MARIO A. MARTINEZ
Tucson, AZ 85742
Email: ablvif@r.postjobfree.com
Tel: 520-***-****
Mid- Level to Senior Level Management
Objective: To work for an expanding, successful corporation with
potential for increased responsibilities and career growth.
KEY AREAS OF EXPERTISE:
. Operations Management
. Sales, Customer Service
. Materials Management, Supply Chain Management, Production Planning
EMPLOYMENT/WORK EXPERIENCE
LA FRONTERA CENTER, TUCSON, AZ MAY 2009- Present
Child and Family Facilitator
Providing case management, coordinating services to children and families
with behavioral health issues. In charge of designing and implementing a
continuum of children's behavioral services. Performs intake and assessment
of individual's needs. Timely completion and submission of client data,
reports and documentation.
PLASTICO GIGANTE de MEXICO, CIUDAD JUAREZ, MEXICO 1995- May 2008
Administrative Manager for Custom Molder
Helped to start up company in Mexico in 1995. In charge of day-to-day
operation of a 24/7 plastic injection molding facility with 500 employees.
In charge of the following departments: Administration, Materials,
Production Planning, Purchasing, Customer Service and Sales. Responsible
for the day-to-day production and procurement planning, new business
development and providing bids on production jobs, serviced Fortune 500
customer accounts. Was Acting General Manager for 18 months while owner
was out of country. Negotiated various importation permits with the Mexican
government, negotiated business contracts. In charge of customs.
DELTA PRODUCTS MEXICO, NOGALES, SONORA, MEXICO 1986-1995
Administrative Manager for Electronic Component Manufacturer
Started up manufacturing plant in Mexico, it was the first Taiwanese
foreign investment in Mexico. Oversaw the following departments:
Administration, Human Resources, Customer Service, Facility Maintenance and
Customs. Legal Representative for company and negotiated a variety of
government permits. In charge of hiring and training new personnel.
Negotiated purchase of land and building contract for facility in Mexico.
AZUSA HIGH SCHOOL, AZUSA, CA 1983-1985
High School Teacher
Taught Spanish and English as second language at high school level, was
wrestling coach at school.
EDUCATION / TRAINING
UNIVERSITY OF ARIZONA, TUCSON, ARIZONA
Bachelors of Arts Degree with Major in Education; Minor in Spanish, 4 year
Athletic Letterman at University of Arizona
LANGUAGE ABILITIES
Fluent in English, Spanish, Mandarin Chinese and conversational in
Portuguese
VOLUNTEER ACTIVITIES
Volunteer coach with 98 AZ CATS softball club, volunteer coach with the
Tucson Wrestling Club. Volunteer with Tucson based Down syndrome support
group, DS Connection, Former volunteer with the ARC of El Paso, Former
President of El Paso Disabilities Support Group
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