Sales Manager
Resume:
Iesha Thomas **** Harmony Drive #*** Colorado Springs, Colorado
80917
************@***.***
Objective: To obtain a leadership role in the field of
security/investigations with a major corporation.
Experience: Citadel Mall Colorado Springs, Colorado 80907
Security Officer 3/09 to Present
? Guarded industrial and commercial properties against
fire, theft, vandalism and illegal entries.
? Patrolled, periodically, buildings and grounds of
industrial plant and commercial establishment, docks,
logging camp area and work sites.
? Examined doors, windows and gates to ensure that they
were secure.
? Warned violators of rule infractions, such as
loitering, smoking and carrying forbidden articles.
? Patrolled assigned beat and responded to emergency
calls to protect persons and property from crimes,
fires, and other hazards.
? Responded to fire alarms and other emergency calls.
? Administered first aid and artificial respiration to
injured persons.
? Inspected establishments for compliance with local
regulations.
? Maintained close personal contact with the Colorado
Springs Police Department.
? Identified problems, diagnosed causes and determined
corrective actions.
Loomis Colorado Springs, Colorado 80907
Dispatcher 9/08 to Present
? Recorded time of departure, destination, cargo and
expected time of return.
? Directed activities of drivers, using two-way radio.
? Responded to written and telephone requests for
supply orders or changes in service.
? Conferred with customers to expedite or locate
missing, misrouted, delayed, and damaged merchandise.
? Expedited communication between upper level
management and general personnel.
? Guarded industrial and commercial properties against
fire, theft, vandalism and illegal entries.
? Sounded alarm and called police and fire department
by telephone in case of fire and presence of
unauthorized persons.
? Recorded data, such as property damage, unusual
occurrences and the malfunctioning of machinery and
equipment.
? Regulated vehicle and pedestrian traffic at plant
entrance to maintain orderly flow.
Community Alternatives of Colorado Springs, Colorado
El Paso County
Resident Manager/Security 3/2008 to 9/2008
? Guarded inmates in penal institution in accordance
with established policies, regulations and procedures.
? Observed conduct and behavior of inmates in order to
prevent disturbances and escapes.
? Inspected locks, window bars, grills, doors and gates
for tampering.
? Patrolled assigned areas for evidence of forbidden
activities, infraction of rules and unsatisfactory
attitude and adjustment of prisoners.
? Escorted inmates to and from visiting rooms, medical
offices and religious services.
? Guarded entrance of jail to screen visitors.
? Assisted subordinates and supervisors in identifying
and resolving problems.
? Prepared written reports concerning incidences of
inmate disturbances and injuries.
? Guarded prisoners in transit between jails,
courtrooms, prisons and other points.
? Maintained close personal contact with Colorado
Springs Police Department.
Barclays Bank Colorado Springs, Colorado
Fraud Detection Analyst 4/2007 to 2/2008
? Analyzed credit information in order to determine
risk involved in lending money to commercial customers.
? Entered codes for computer program in order to
generate ratios for use in evaluating commercial
customer's financial status.
? Expedited communication between upper level
management and general personnel.
? Investigated cases of fraud involving the use of
charge cards reported lost and stolen, cash refunds and
nonexistent accounts in retail stores.
? Received information from credit, sales and
collection departments regarding suspected fraud cases.
? Observed and questioned suspected customers in order
to obtain evidence.
? Compiled detailed reports on fraud cases.
? Submitted and discussed cases with police.
? Prepared reports of fraud cases and submitted reports
to security department and other store officials.
Nordstrom Inc. Phoenix, Arizona
Loss Prevention Officer 11/2006 to 4/2007
? Protected property of business establishment by
detecting vandalism, thievery, shoplifting and
dishonesty among employees and patrons.
? Assisted subordinates and supervisors in identifying
and resolving problems.
? Conducted investigations on own initiative and on
request of management.
? Staked out company grounds to apprehend suspects in
illegal acts.
? Filed complaints against suspects and testified in
court as witness.
? Wrote case reports.
Nordstrom FSB Englewood, Colorado
Fraud Detection Analyst 8/2003 to 11/2006
? Analyzed credit information in order to determine
risk involved in lending money to commercial customers.
? Entered codes for computer program in order to
generate ratios for use in evaluating commercial
customer's financial status.
? Expedited communication between upper level
management and general personnel.
? Investigated cases of fraud involving the use of
charge cards reported lost and stolen, cash refunds and
nonexistent accounts in retail stores.
? Received information from credit, sales and
collection departments regarding suspected fraud cases.
? Observed and questioned suspected customers in order
to obtain evidence.
? Compiled detailed reports on fraud cases.
? Submitted and discussed cases with police.
? Prepared reports of fraud cases and submitted reports
to security department and other store officials.
Nordstrom, Inc. McLean, Virginia
Loss Prevention Officer 5/2000 to 8/2003
? Protected property of business establishment by
detecting vandalism, thievery, shoplifting and
dishonesty among employees and patrons.
? Assisted subordinates and supervisors in identifying
and resolving problems.
? Conducted investigations on own initiative and on
request of management.
? Staked out company grounds to apprehend suspects in
illegal acts.
? Filed complaints against suspects and testified in
court as witness.
? Wrote case reports.
JC Penney Co Inc. Alexandria, VA
Sr. Loss Prevention Manager 9/1999 to 5/2000
? Supervised employees engaged in sales work, taking of
inventories, reconciling cash with sales receipts,
keeping operating records and preparing daily record of
transactions.
? Ensured compliance of employees with established
security, sales and record keeping procedures and
practices.
? Answered customer complaints and inquiries.
? Interviewed, hired and trained employees.
? Identified problems, diagnosed causes and determined
corrective actions.
? Observed workers in performance of duties to evaluate
efficiency and to correct inefficient work practices.
? Demonstrated and explained methods of detecting and
apprehending shoplifters.
? Carried out investigations to prevent crimes and
solve criminal cases.
? Investigated known and suspected criminals and facts
of particular case to detect planned criminal activity
and clues.
JC Penney Co. Inc. Alexandria, Virginia
Loss Prevention Officer 1/1995 to 9/1999
? Protected property of business establishment by
detecting vandalism, thievery, shoplifting and
dishonesty among employees and patrons.
? Assisted subordinates and supervisors in identifying
and resolving problems.
? Conducted investigations on own initiative and on
request of management.
? Staked out company grounds to apprehend suspects in
illegal acts.
? Filed complaints against suspects and testified in
court as witness.
? Wrote case reports.
IPC International Arlington, Virginia
Public Safety Shift Supervisor 3/1996 to 9/1999
? Supervised personnel carrying out departmental
objectives, utilizing knowledge of agency purposes,
rules, regulations, procedures and practices.
? Reviewed unit work load, schedules, personnel
assignments, status of ongoing work and projects and
available personnel in order to plan unit activities..
? Reviewed reports, papers and other records prepared
by personnel for clarity, completeness, accuracy and
conformance with agency policies.
? Guarded industrial and commercial properties against
fire, theft, vandalism and illegal entries.
? Patrolled, periodically, buildings and grounds of
industrial plant and commercial establishment, docks,
logging camp area and work sites.
? Examined doors, windows and gates to ensure that they
were secure.
? Warned violators of rule infractions, such as
loitering, smoking and carrying forbidden articles.
? Patrolled assigned beat and responded to emergency
calls to protect persons and property from crimes,
fires, and other hazards.
? Responded to fire alarms and other emergency calls.
? Administered first aid and artificial respiration to
injured persons.
? Inspected establishments for compliance with local
regulations.
? Maintained close personal contact with the Colorado
Springs Police Department.
? Identified problems, diagnosed causes and determined
corrective actions.
Education: Wasson High School
Colorado Springs, Colorado
Diploma
1984
License: FCC License
Colorado Springs, Colorado
1985
Life Savers First Aid and CPR
Colorado Springs, Colorado
2009
City of Colorado Springs Security Gaurd License
(Firearm authorized)
2010
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