Project Manager Customer Service

Location:

Posted:

August 21, 2010

Desmond Lamont McDaniel

Objective To obtain the desired position with your company and broaden my skills.

Experience Sprint Work Force Administrator

[Nov. 09 - Present] [ERSolutions], [Montgomery, AL.]

Working with scheduling program of IEX.

Responsible for monitoring agents stats.

Assisting with completing daily reports.

Lead Paraprofessional

[Sept. 08 - May 10] [Montgomery Public Schools], [Montgomery, AL]

Supervise paraprofessionals in designated sites.

Train new paraprofessionals according to job duties.

Assist teachers with the lessons in the classrooms.

Lead Customer Service Representative

[Mar. 08 - Sept. 08] [EDS Call Center], [Montgomery, AL]

Supervise and assist agents with questions and supervisor calls.

Monitor agents calls to insure quality.

Assist the managers on the floor as needed.

Café Trainer

[Aug. 06 - June 07] [Panera Bread Cafe], [Montgomery, AL]

Train new employees on job duties for the area they worked.

Schedule training sessions for new products and company changes.

Assist in running the café properly and assuring quality and presentation.

Education Alabama State University [Montgomery, AL]

[Aug 07 - Present]

[Major: Biology & Minor: Business Management]

References Lowell Johnson [Project Manager] Montgomery, AL 334-***-****

Marche Griffin [Crossing Guard] Montgomery, AL 334-***-****

Candice Holley [Teacher] Montgomery, AL 334-***-****

Desmond Lamont McDaniel

1612 Limestone Ct Montgomery AL. 36117, 334-***-****, ablvhr@r.postjobfree.com