Customer Service Sales

Jeri L. Stortzum

**** ***** **** ~ Mattoon, Illinois 61938

Telephone: 217-***-**** ~ Cell Phone: 217-***-****

e-mail: ************@*****.***

MANAGEMENT EXECUTIVE

HumanResources ~ Business Development ~ New Product Development

Sales/Marketing ~ Strategic Business Planning ~ Sourcing ~ Business

Consulting

Forward thinking leader in planning, developing, and marketing new products

and services; devising strategies for revenue creation and cost reduction;

and evaluating courses of action for quality improvement. Proven track

records in market assessment, penetration and growth; organizing and

managing sales and negotiation using a solutions selling approach. Strong

interpersonal skills, and decisive management style leading cross-

functional teams and managing multi-million dollar budgets.

PROFESSIONAL ACHIEVEMENTS & EXPERIENCE

Manpower, Mattoon, Illinois June, 2007 -

April, 2010

Branch Manager February, 2008 - April,

2010

. Expand the $4 million annual revenue for the branch by acquiring new

customers, broaden services to existing customers and reestablish lost

accounts.

. Manage the accuracy and timeliness of the weekly payroll for 200 - 300

temporary associates, client billing and the collection of invoices

and past due accounts.

. Direct and manage Staffing Specialists customer development activities

to create and develop a good business relationship with customers and

to retain and build additional revenues.

. Develop and implement a consistent business development and growth

program to increase market share, maximize billable hours and increase

operating profits.

. Implement and monitor activities to recruit, train and retain

temporary employees needed to fill all available assignments.

. Manage all worker compensation and unemployment claims.

Business Development Manager June, 2007 - February,

2008

Covering Decatur, Champaign, Rantoul and Mattoon

. Responsible for driving sales by developing strong client

relationships with new and existing clients by developing and

implementing sales strategies.

. Responsible for building strong relationships with the internal

delivery and leadership team.

. Collaborate with branch managers to develop a communication plan and

an overall client satisfaction plan.

Carle Foundation Hospital, Urbana, Illinois November,

2005 - May, 2006

Regional Representative

. Facilitate successful referrals from regional providers and hospitals.

. Development, implement and evaluate of strategic marketing

initiatives.

. Manage referral provider feedback to assure favorable outcome.

. Manage outreach plans and marketing strategies to assure patient

referral growth.

Federal Express Freight: Arcola, Illinois June, 2004 -

November 2005

Operations Supervisor

. Manage delivery of outbound freight consisting of more than three

hundred bills and three hundred thousand pounds resulting in daily

average revenue of more than $40,000.

. Manage eleven road drivers, ten dock associates and three office

associates.

Ingersoll-Rand Blaw-Knox: Mattoon, Illinois March, 2000 -

August, 2003

(division closed 08/03)

Manufacturer - Road Paving Equipment

Strategic Sourcing ~ Domestic & International September,

2000 - August, 2003

. Manage aggressive cost reduction program resulting in an annual

savings of 24% of the $1,033,429.21 total savings for 2002.

. Manage 33% of the 556 suppliers in current supply base for 2002.

. Manage 58% of all open purchase orders for 2002.

. Manage aggressive Demand Flow Technology cost reduction program

resulting in an annual savings of over $2 million for 2001.

. Manage annual spend of more than $26 million.

. Manage multi-million dollar inventory via perpetual cycle counts and

inventory reports to sufficiently order materials per sales volume.

. Develop and manage supplier sourcing and contract negotiation

techniques that assure continuous quality improvement and cost

reduction.

. Increase profits by developing and managing an e-commerce and JIT

purchasing program.

. Lead internal ISO auditor.

. Develop and manage ISO policies and procedures.

Production Control March, 2000 -

September, 2000

. Manage expedition of raw material and manufactured parts for final

product.

. Manage order and velocity of work flow of non-exempt personnel.

Vantage Technology: Effingham, Illinois 1999 -

2000

Surgical cataract equipment & technician outsourcing provider to physicians

and health care facilities

Director of Marketing ~ Business to Business

Sarah Bush Lincoln Health Center: Mattoon, Illinois

1991 - 1999

180 bed rural hospital with satellite clinics covering seven county area

Account Representative ~ Business to Business (including city, state &

federal government)

Detection Security Company: Mattoon, Illinois

1990 - 1991

Customer Service/Sales Manager

Consolidated Communications Operator Services: Mattoon, Illinois

1974 - 1990

Customer Support Manager 1989 -

1990

Inside Sales Specialist

1987 - 1989

Customer Service Representative 1974 -

1987

EDUCATION

M.S. - Eastern Illinois University, School of Technology ~ Graduated GPA

4.0, December, 2000.

B.S. Eastern Illinois University, Lumpkin College of Business and Applied

Sciences ~ Graduated cum laude, August, 1999. [pic]

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