Customer Service Manager

TAMMY C. EVANS

** ***** ******* *****

Taylorsville, North Carolina 28681

828-***-**** (C) . E-mail: *************@*****.***

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Summary

A 20+ year career maintaining store profitability through management of

Sales and Operations. Supporting the company goals by achieving budgeted

results in PMI, revenue, GM and Attachments. Recruited, hired and trained

store managers as well as sales and support staff of 95+ associates.

Responsible for providing exceptional customer service, executing

merchandising plans, maintaining inventory levels, supervising, training

and coaching, and conducting product training.

Specialties: Organizational Development

Process Improvement

P&L Management

Change Management

Knowledge Management

Talent Development

Cultural Engagement

Experience

Store Manager

Burlington Coat Factory

February 2013 - Present (Concord, NC)

. Increased sales by 10 percent first year (approximately $1 million).

. Reduced inventory shrinkage by 7 percent first year.

. Conducting trainings on Profit & Loss statements to peers to increase

sales.

. Recruited, hired and trained a staff of 95+.

. Oversees all preparation and the execution of store annual physical

inventory.

. Responsible for recruiting, hiring, scheduling, training, and

developing of all hourly Associates

. Responsible for providing exceptional customer service, executing

merchandising plans, maintaining inventory levels, supervising,

training and coaching, and conducting product training.

Regional Training Manager/Store Director

Big Lots Stores, Inc.

October 2009 - February 2013:

? Trained new managers (General and Assistant) on P&L, merchandising,

inventory, etc.

? Worked with new store openings as well as remodels to ensure all

policies and procedures were followed to ensure timelines were met in

Western North Carolina.

? Completed weekly travel to ensure store guidelines were being followed

and offered assistance with guidelines that were not in compliance.

? Developed efficient and effective procedures and training for securing

high shrink stores.

? Work closely with the District Manager and Regional Vice President to

train new managers on Big Lots procedures.

District Operations Manager

Circuit City

July 2007 - October 2009

Directed and developed the District team (11 locations) to drive

profitable growth, reduce fulfillment cost and improve overall store

appearance and sales.

Drove results by achieving customer satisfaction by weekly visits to

each location to review operational excellence and to assist with any

outstanding issues.

Monitored each locations P&L by training and developing management

staff on controllable line of Profit & Loss Statement.

Monitored all 11 locations staffing, loss prevention, merchandising as

well as analyzing and reporting daily, monthly and annual business

performance trends (revenue, cost management, profitability, customer

satisfaction, etc.), developing and/or recommending strategic

solutions to improve business performance and meet goals.

Contact this candidate