Manager Customer Service
Resume:
Deanna Tongret
Worthington, OH 43085
*********@***.***
Summary_______________________________________________________________
A professional, detail-specific, ambitious, and dedicated employee
with an extensive background in recruiting and developing top talent,
managing and leading strong sales teams, visual merchandise management,
sales and payroll planning, controlling inventory assets, and
administrative responsibilities. A motivated leader who has a proven track
record of leading teams to corporate established sales and shrink goals.
Experience______________________________________________________________
Anne Jones Staffing: Medical Placement Staffing Division, Worthington, OH
Account Specialist/ HR Representative, March 2010- present, 2006-2007
Maintained active client business relationships while also building
prospective client relationships on a daily basis. As a HR
Representative, I sourced, recruited, and managed top medical employees for
clients' open positions, as well as acted as liaison between employees and
clients; ensuring problems and concerns were resolved in an efficient
manner. I participated in administrative responsibilities such as answering
multi-line system, copying and faxing of company brochures and documents,
schedule appointments between CEO and clients, and other basic daily
operational activities.
Created a new company policy "The Personal Use of Media While on Company
Time" that was implemented into the Policy and Procedure Manual.
Tracked employee time and attendance; resolved payroll issues in a timely
manner.
Achieved profit sharing bonus in addition to regular commission on a
monthly basis.
Composed Requests for Proposals and bids for government agency contracts.
Wet Seal, Dublin, OH
Store Manager, 2009-2010
Provided excellent customer service through thorough training of all
valuable employees on company service expectations. Partnered with
District manager to ensure customer service expectations as well as visual
standards were 100% to increase traffic and sell through of merchandise.
Deanna Tongret,
Page 2
Coached and trained all employees regarding policy and procedures, sales
and service, and Loss Prevention Awareness.
Mentored and developed management members for future promotions and
responsibilities.
Participated in training exercises in the form of role playing to assist
employees in understanding their customer service roles.
Partnered with Loss Prevention Regional Director in order to investigate
internal and external theft issues.
Guided team in decreasing shrink from 5.71% to 3.34% within three months of
employment of Store Manager.
Improved visual standards with the partnership of fellow management
members.
Adjusted Basic Visual Merchandising Guide to fit our new store prototype
using creativity and past visual merchandising experience.
Pacific Sunwear, Columbus, OH
Associate Manager, 2007-2009
Assisted store in execution on perfect visual presentation; initiated move
of clearance merchandise that increased turnover of that specific
merchandise group. Trained associates over "perfect presentation"
standards, as well as how these standards are utilized in the prevention of
external theft.
Tracked sales on a daily, monthly, and quarterly basis, communicating sales
to all members of team, and assisting in exceeding comparable store sales 9
of 12 months in 2007, 8 of 12 months in 2008.
Assisted store in decreasing store shrink from 2.13% in 2007, to .85% in
2008.
Maintained role as Human Resource Manager by acting as liaison between
employees and corporate office; ensured complete professionalism between
management and employees, and communicated non-compliance to District
Director and HR department.
Assumed role of Store Manager when store absent of permanent store manager.
Deanna Tongret, Page 3
Stored vendor invoices in an organized manner; communicated any
discrepancies to corporate contacts regarding invoice information.
Attended corporate-sponsored conferences, representing District 306; Ideas
shared regarding leadership, managing people, and motivating employees.
Traveled to district stores to assist District Director in leading teams
when stores were absent of store management personnel.
Gadzooks/Forever 21 Inc., Northeast OH, Central OH
Assistant Manager/ Store Manager, 2003-2007
Employed with company as an Assistant Manager in Training in 2003. Promoted
to Assistant Manager in 2004, then promoted to Store Manager in 2005. As
Store Manager, assisted store in achieving positive comp results in 2005.
Traveled to stores within district to assist in an increased level of
quality in all aspects of store operation including; backroom organization,
employee development and training, Loss Prevention procedures, visual
standard presentation, and sales and inventory management.
Produced and implemented store specific Shrink Reduction Plan that led to
an overall reduction in loss by 2.55%, which I carried over to my position
at Pac Sun and Wet Seal as a long-term shrink plan.
Communicated and partnered with Loss Prevention Regional Director, mall
security, and local law enforcement to capture and prosecute shoplifters
which prevented a loss of $1500 in one year.
Supervised a staff consisting of 12-24 team members/ yr.
Maintained confidential and thorough employee files in an organized manner,
ready for review by Ohio Labor board or by any corporate representative.
Communicated with District Manager and Allocations Department on ideas to
increase merchandise turnover within a specific product group. Partnered
with area stores in order to distribute low turnover merchandise.
Education_______________________________________________________________
Kent State University, Kent, OH
Bachelor of Business Administration, 1999-2004
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