Customer Service Office
Resume:
Spring, TX
*******@*******.***
SUMMARY OF SKILLS
. Excellent interpersonal skills, strong relationship building skills, team
player, and an excellent work ethic
. Numerous years experience with management/customer service including 12
years in the Financial Industry
. Ability to organize/prioritize details while completing multiple tasks on
schedule
. Ability to problem-solve, exercise independent judgment, display a high
degree of initiative, and work productively with no supervision
. Knowledge of Microsoft Office, 10-key, and Texas Notary Public
POFESSIONAL EXPERIENCE
Ameriprise Financial (formerly known as American Express Financial
Advisors) 1998-2010
Field Operation Team Leader/Site Administrator/Recruiting Coordinator
May 2006-February 2010
. Assistant to Field Vice President - responsibility included
calendar management, setting and confirming appointments, completed
weekly reports, prepared paperwork for leader meetings
. Complete and submit all hiring paperwork for all staff and advisors
. Leadership capacities include hiring, termination, and performance
management process of staff
. Accountable for staff developement, training, 1 on 1 meetings, and
biweekly group meetings
. Contact for all office operations
. Supervised a staff of 5, co-leader for up to 32 advisors
. Contact person for Human Resourse/Payroll questions
. Recruiting - scheduled and conducted initial interviews for
Financial Advisors position
. Maintain Sponsorship and Pipeline- submited U4 requests, Choice
Points, sponsor and new hire paperwork
. Contact person for sponsors with pending issues on exams, U4
issues, licensing fees, and paperwork
. Scheduled and participate in Career Fairs
. Coordinate office functions- luncheons, seminars, approved
marketing events in the community
. Submitted Licensing information for all advisors, managers, FVP,
and sponsors
. Successfully helped coordinate an office expansions, and two
complete office moves
. Technical support - trouble shooting computer & printer problems,
re-imaging and setting up lotus notes
Sales Support Coordinator/Office Assistant May 2005-May 2006
. Direct support for advisors who qualify for assistance- filing,
file management, marketing, updating Client Data System
. Assist Field Compliance Specialist to passing 2005, 2006, 2007
audits with - Checking correspondence, advertising,
disclosures,emails or correspondence for red flags, request and
follow up on any missing information or documents, keep track of
advisors on turning in necessary compliance documentation, log
information from Mutual Funds, Annuities, 443's into different
trackers, review compliance issues with advisors, FVP, managers,
and Home Office, required on-line training, close and log plans
that meet compliance requirements, compliance supervision
. Recruited candidates for advisor position, setting up candidates
and call simulations, general office duties
. Taught classes on Morningstar, file management, compliance, and
plan closing proceedures
Office Manager for P2 Greenspoint Office March 1998-May 2005
. Compliance assistance- mail logs, set up compliance meetings,
maintaining compliance files, annual paperwork, reviewed reports,
follow up on requested information from Field Compliance Specialist
. General office duties- staff supervisor, ordering office supplies,
receptionist duties, client meeting preparation, setting
appointments, and coordinating office functions
Awards:
Staff Award for "Outstanding Performance and Going Above and Beyond" - 2005
Recognized for "Going Above & Beyond" in internal National Broadcast -
2008
Outstanding Recruiting Award 1st Quarter, 2nd Quarter, 3rd Quarter - 2008
Tina J. Hodges
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