Project Manager Oracle

ALICE MCELROY

305-***-**** **** NW ***th Avenue Pembroke Pines, FL 33028 ablvfh@r.postjobfree.com

QUALIFICATIONS

Ms. McElroy offers more than 21 years of progressive business and technical experience. Ms. McElroy

has worked in roles such as Senior Project Manager (PMP Certified), PMO, Web Project Manager,

Customer Engagement Manager, Service Delivery Manager, Technical Account Manager, Business

Analyst/Consultant, Technical Call Center Support Manager, and Programmer. Her background

encompasses eCommerce, Incentive Compensation/Sales Performance Management, Process and

Discrete Manufacturing, Oracle Financials, Oracle Supply Chain, Siebel CRM, Strategic Planning, and

Analytic/Dashboard. Her industry experience encompasses Local/County Government, Insurance,

Consumer Package Goods, Manufacturing, Higher Education, Hospitality Management, Entertainment,

Banking and Financial Services. She is capable of managing large multi business unit matrix structured

projects and is recognized for customer satisfaction, cultivating executive-level relationships, working

with sales teams, and managing on premise as well as on demand/hosted projects.

CORPORATE CONTRIBUTIONS

Served as PMO/Web Project Manager for an nutrition and wellness E-Commerce Company

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Served as Callidus Project Manager for TrueComp 5.x proof of concept utilizing Agile/Sprint

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methodology an information technology company

Served as Callidus Project Manager for TrueComp 3.x to 5.x upgrade within the Insurance

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Industry

Served as Callidus Project Manager for TrueComp 5.x Incentive Compensation/Sales Performance

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Management implementation within the Financial Services Industry

Served as Oracle Project Manager for 11.5.10 Order to Cash, Plan to Produce, Financial, Project to

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Profit, and Procure to Pay implementation within the Home Manufacturing Industry

Served as Oracle Production Support Project Manager, duties included creating and maintaining

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change control process in compliance with the Sarbanes-Oxley Act and representing the Oracle

ERP implementation on the client Change Control Board.

Served as Project Manager and consultant for Florida International University strategy execution

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management project

Served as Oracle Service Delivery Manager assigned to General Electric.

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Served as the Siebel Technical Account Manager and assisted project manager to develop,

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maintain and deliver formal detailed project workplans with tasks, milestones, and resource

utilization

Served as the Oracle Project Manager for the following implementations: Oracle 11.0.3 to 11.5.10

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upgrade, Oracle Enterprise Planning and Budgeting, Oracle Requisition to Payment, Oracle

Financials, Oracle Project Costing, Oracle Order to Cash, Oracle Time and Labor, Oracle Process

Manufacturing

Implemented Oracle Enterprise Planning and Budgeting within the Banking Industry

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Served as Development/Testing/QA/Change Control coordinator/project manager for an Oracle

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11i ERP implementation.

PROFESSIONAL SYNOPSIS

Senior Project Manager, Independent Contractor July 09 – Present

Served as Web Project Manager and member of PMO for nutrition and wellness eCommerce company.

Assigned to business to consumer (B2C) and business to business projects (B2B). Responsible for

project direction and strategy across internal and external business organizations. Responsible for

supervising and coordinating the design, development, and execution of site architecture, user

experience, tracking and navigation including redesigns and upgrades. Collaborated with management,

business units, external customers, and web development team to determine the Web sites purpose,

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functions, requirements and long-term strategy. Collaborated with internal creative staff on design

and layout issues to facilitate web publishing. Owned site releases, QA signoff, and documentation.

Advised internal groups on all issues relating to web sites and landing pages. Worked with internal

team on implementing search engine optimization strategies and placement of tracking pixels for Web

analytics such as Google Analytics. Additional PMO responsibilities include working with business

executive team on project prioritization including management and coordination of the project

portfolio.

Served as Project Manager responsible for project direction and strategy using Agile Project Delivery.

Client conducting proof of concept of end to end Sales Performance Management/Incentive

Compensation software. Proof of concept includes inbound and outbound integration, draw and

reserve payment compensation logic, and compensation reporting.

Senior Project Manager, Callidus Software April 07-July 09

As a Callidus Senior Project Manager duties include managing the Callidus Software implementation

process by coordinating customer personnel and Callidus Software personnel to assure successful

implementation of Callidus Software applications. Other duties include developing implementation

plans, issue lists, status reports and other written documents that are relevant to successful project

execution. Position also requires working with Callidus Engagement Manager and Managing Director to

ensure customer satisfaction and add on sales.

Oracle Project Manager, WHITTMANHART April 06-February 07

Project manager responsibilities included creating and executing project work plans and revising as

appropriate to meet changing needs and requirements, identifying resources needed and assigning

individual responsibilities, managing day-to-day operational aspects of a project and scope, reviewing

deliverables prepared by team before passing to client, effectively applying company methodology and

enforcing project standards,, preparing for engagement reviews and quality assurance procedures,

minimizing exposure and risk on the project, and ensuring project documents are complete, current, and

stored appropriately. Additional responsibilities included managing the project accounting such as

tracking and reporting team hours and expenses on a weekly basis, and managing the project budget.

Oracle Project Manager/EPB Consultant, Baytree Associates May 05- April 06

Directed client project delivery for Oracle implementations and upgrades and served as Oracle Enterprise

Planning and Budgeting implementation consultant. As Project Manager, duties included pre-sales

conferences; project scoping, project delivery, and support follow through. Additional duties included

consultant mentorship and supervision. Served as the Oracle Project Manager for the following

implementations: Oracle 11.0.3 to 11.5.10 upgrade, Oracle Enterprise Planning and Budgeting, Oracle

Requisition to Payment, Oracle Financials, Oracle Project Costing, Oracle Order to Cash, Oracle Time

and Labor, Oracle Process Manufacturing. Oracle Project Management experience also includes Oracle

Special Edition and Oracle Accelerators. As an Oracle Enterprise Planning and Budgeting consultant

duties included the completion of a product implementation within the Banking Industry.

Independent Contractor August 03-May 05

Directed client project delivery and implementation for strategic services and consulting. Served as a

project manager and strategic consultant in completing strategy execution management processes,

employing balance scorecard and In-phase performance management software at Florida International

University. Served as Development/Testing/Production Support Project Manager for Oracle 11i ERP

implementation. As Development Project Manager, duties included managing TIBCO integration, Oracle

Conversion, and Oracle Custom Extension teams. Deliverables included creating schedules, assigning

work, conducting business lead prioritization meeting, maintaining project plans, preparing status reports

(stakeholder communication) relationships to ensure relationships were maintained and nurtured. As

Testing Project Manager, duties included creating and maintaining testing project plan, creating,

maintaining, and executing Oracle test scenarios including integrated scenarios across application

platforms. As Production Support Project Manager, duties included creating and maintaining change

control process in compliance with the Sarbanes-Oxley Act and representing the Oracle ERP

implementation on the client Change Control Board.

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Enterprise Management Consultant, StrataSys Group LLC January 03 – August 03

Consulting duties included assisting corporations in aligning strategic objectives throughout the

organization, utilizing a balance scorecard framework and converting corporations’ strategies into

operational objectives that improved organizational behavior and performance. Directed corporations in

streamlining, integrating, and improving business performances. Ensured the delivery and completion of

assigned projects within company budget and in accordance with project scope. Assisted the business

development team in responding to requests for information, preparing proposals, and creating

opportunities.

Enterprise Service Delivery Manager, Oracle Corporation February 02- January 03

As an ESM/SDM duties included identifying techniques and strategies for forging and maintaining strong

executive-level client relationships on assigned customer accounts. Primary goal of position was to

maintain and nurture productive relationships at the senior/executive level to grow business, increase

customer satisfaction, and maximize profitability. Processed problems, instituted a corrective course of

action, and coordinated support services. Provided timely and efficient resolutions to critical business

issues. Performed quarterly support performance reviews with customer executives, Oracle executive

sponsors, and Oracle LOBs. Informed Oracle executives of account status and engagements as necessary.

Recommended internal and customer process improvements to assure the delivery of Oracle services.

Maintained customer-portal using Oracle Portal.

Technical Account Manager, Siebel Systems March 00-November 01

As a TAM, served as the lead technical advisor and account manager for companies in the healthcare,

hospitality, manufacturing, and entertainment industries. Implemented Siebel applications and provided

practical information and guidance. Managed the sales force automation, call center, and service

implementations. Delivered training courses in Siebel Essentials for Siebel University at customer sites.

Senior Manager/Principal Consultant/Senior Consultant, Oracle Corporation 11/94-3/00

Developed and headed the operational and financial performance of a nationwide 24/7 call center for

software products customized to Oracle’s vertical industries, including consumer packaged goods (CPG),

retail, process manufacturing, MRO, clinical, and financial services. Managed a $5M annual budget.

Recruited and hired a team of 80 analysts. Composed call-handling procedures and processes. Educated

internal and external customers. Coordinated with the support sales team on account development and

support renewals. Negotiated contracts with third party providers to establish service level agreements.

Directed a global forum focusing on key performance indicators, including response time, backlog

management and reduction, and issue age. Worked in Oracle Development as the implementation

manager for version 2.1 of Oracle’s CPG product supervising a team of five technicians in creating,

managing, and documenting Oracle’s initial implementation plan, test scripts, and setups.

Financial Specialist/Information Technology Specialist, AT&T Universal Card Services 10/90-11/94

Provided technical expertise in the design, development, and support for general ledger interfaces, payroll

conversion routines, custom reports for GL, and payables. Directed the 170 systems invoice imaging

system implementation for interface with Oracle payables. Used Oracle reports, forms, and SQL/loader

tools. Fulfilled reporting and systems needs for marketing, customer service, and financial analysis

departments of the office of the CFO. Designed and created a budget/forecasting application utilizing

Oracle RDBMS and tools.

Programmer Analyst, Arthur Andersen 8/89-10/90

Programmed and tested the Arthur Andersen Tax Director Corporate Tax software package. Verified

requirements with tax accountants. Assisted in the full system development lifecycle, including

requirements gathering, programming, unit testing, final system testing, shipping, and customer support.

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E D U C AT I O N / AWA R D S

Bachelor of Science, Management Information Systems, University of South Florida

PMP Certified

CFO Excellence Award Siebel TAM Customer Service

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