Customer Service Sales
Resume:
Sarah Milam
Dana Point, CA 92629
ablvf2@r.postjobfree.com
Work Experience:
Private Money Lender (April 2010 - Present)
Standard bookkeeping procedures with the use of Quickbooks, business tax
preparation for LLC,
A/P and A/R for business and client accounts, implemented stronger internal
controls & created new method for internal communication. Improved client
- associate relationships by creating a culture of strong customer service
representatives and organizing client files electronically & creating excel
documents to extract client trends.
H & R Block (December 2009 - Present)
Seasonal tax professional, responsible for generating client base &
implementing personal customer service standards. Obtained relevant income
tax knowledge in tax preparation for individuals, sole proprietors,
depreciation and tax planning.
California Pizza Kitchen (July 2007 - April 2010)
Conquered the ability to effectively communicate with a largely diverse
client base. Perfected the ability to multi-task while generating sales
and catering to my customer's needs. Awarded corporate-level R.O.C.K.
Star Certificate by my general manager.
Hilton Hotels - The Pointe Squaw Peak Resort (May 2005 - March 2008)
Food service and preparation for banquets and Lantana Grille (on-site fine
dining). Gained a wide set of customer service skills and knowledge of
hotel "lingo" and professionalism. Obtained a thorough understanding of
wine and fine dining procedures. Learned how to create an experience for
the guest and exceed their expectations.
Kohl's Department Stores (November 2004 - August 2005)
Learned retail procedures and was cross-trained to perform required duties
in all departments. Ultimately enjoyed working in customer service
department where knowledge was obtained of the steps taken to replenish
incoming floor merchandise, sort items being returned, and prepare
defective and damaged merchandise for management.
Just For Feet (March 2001 - May 2003)
Unpacked and documented inbound merchandise for store. Unpacked
merchandise was in turn used to stock the retail floor and create new
visual displays. Additional merchandise was stored in warehouse for later
use and replenishment. Managed and organized warehouse on a bi-weekly
basis. Cross-trained to also perform sales and cashier duties during busy
periods. Remained with corporation until they filed bankruptcy.
Professional Strengths:
Efficient in handling day-to-day procedures on top of cross-
training/learning additional office procedures, and taking on projects or
assignments.
Excellent computing know-how, ability to understand software or database
programs with minimal guidance.
Skilled in communicating and developing relationships with clients, and
handling clients who have discrepancies.
Comprehensive knowledge of various accounting procedures and activities,
aptitude to analyze data for better understanding and ability to pinpoint
discrepancies when calculating or posting data in books .
Education:
W.P. Carey School of Business (August 2005 - May 2009)
School of Global Management and Leadership at Arizona State University
. Bachelors of Science Degree in Accountancy
*In process of obtaining CPA license, registered with the California State
Board of Accountancy.
Contact this candidate